IT Operations Engineer

Harvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:

• Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, including Paul Weiss, A&O Shearman, Ashurst, O’Melveny & Myers, PwC, KKR, and many others.

• Strategic investors: Raised over $200 million from strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and the OpenAI Startup Fund.

• World-class team: Harvey is hiring the best talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.

• Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.

• Performance: $0-30M ARR in the last 18 months.

• Compensation: Top of market cash and equity compensation.

About You

You’re a people-first IT operations and support professional who takes pride in their work. You actively listen and love to learn new skills. You’re empathetic, security and process-minded, kind, results-driven and energized about creating the best employee experience possible through IT.

Role Overview

This is an onsite, cross-functional position requiring five days a week in our San Francisco office.

As an IT Operations Engineer, you’ll be part of the Security & IT teams. You will be Harvey’s IT operations and support subject matter expert. You’ll be responsible for day-to-day administration, operations, support, troubleshooting and lifecycle management of Harvey’s end-user tech stack. This includes, and is not limited to, supporting Harvey’s AV infrastructure, macOS endpoints, Google Workspace, Rippling, 1Password, Slack, Notion and Zoom.

Responsibilities

• Best of class onboarding experience

  • Manage IT onboarding and offboarding which includes end-user lifecycle and endpoint management

  • Manage IT onboarding training and work closely with Harvey Operations to deliver a best-in-class experience

• Ops & Support

  • Implement and drive the adoption of IT operations and support best practices

  • Create, manage and update end-user documentation

  • Manage IT asset inventory

  • Take ownership of daily on-going maintenance, support and administration of Harvey’s end-user tech stack (including Google Workspace/Rippling Admin)

  • Identify, troubleshoot and resolve all technical issues with conference room AV

• Office builds

  • Set up, manage and troubleshoot conference room AV systems and end-user network connections for first-day of business

  • Be able to lift at least 50 lbs

Qualifications

• Bachelor’s preferred

• 5+ years of experience troubleshooting, supporting and administering end-user endpoints at fast growth startups

• 3+ years of experience supporting Google Workspace, Okta, Azure AD, LDAP, etc. at fast-growth startups

• 3+ years support Microsoft environments at fast-growth startups

• 3+ years managing AV at fast-growth startups

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.