IT Manager

About Extend:

Extend is modernizing the $100 billion-per-year protection plan industry using cutting-edge technology and top-notch customer service. 

Our technology-forward omnichannel and API-first solution allows any merchant to offer protection plans, both online and in store, while also providing a merchant’s end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. More recently, Extend also launched a shipping protection solution, covering consumers in the case of lost, damaged or stolen packages. This is further expanding the company’s addressable market and value creation for merchants.

We are a venture-backed startup in downtown San Francisco led by founders who have previously had multiple successful exits. Extend simplifies the technology stack for the product and shipping protection industries.

Role Summary:

As an IT Manager at Extend, you will be responsible for leading a team of IT Professionals, designing technology solutions for a fast growing corporate start-up, and collaborating across department lines to understand Extend’s technology goals. This role requires an individual with strong leadership and communication skills with a proven track record of technical problem solving.

What You’ll Do:

• Lead, hire, mentor, and assist a growing team of IT Professionals that work directly with partners throughout the Extend organization to provide technical support and build corporate infrastructure
• Drive critical IT projects that continually modernize Extend’s technology stack, improve productivity, and enable new solutions
• Collaborate across departments with leaders throughout the organization to develop solutions that best fit their needs and ensure seamless integration
• Ensure Extend’s compliance with cybersecurity best practices, SOC controls, and industry regulations
• Work hands-on to address complex technical issues and act as an expert in the IT technologies that Extend utilizes
• Develop IT budgets, foster vendor relationships, and drive the technology procurement process for Extend

What We Are Looking For:

• 4+ years of experience in an IT Engineering role
• 4+ years of experience in leading projects or teams
• Excellent written and verbal communication abilities
• Deep understanding of IT technology fundamentals and best practices
• Proven track record of collaboration across departments and ability to solve for ‘the bigger picture’ of the organization
• Ability to lead, organize, and drive transformational technology projects
• Ability to perform in a high energy environment with dynamic job responsibilities and priorities
• Proficiency with common software solutions for managing Corporate IT such as Okta / JAMF / Google Suite

Nice to Haves:

• Certifications such as CISSP, ITIL, PMP
• Experience or Certifications with AWS

Expected Pay Range: $140,000 – $155,000 per year salaried*

* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Life at Extend:

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Very generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.

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