IT Automation Engineer

Overview:

Nerdy is looking for an IT Automation Engineer based in St. Louis to join our team! The IT Automation Engineer is responsible for improving Nerdy’s internal technology operations through automation, systems thinking, and service optimization. This role focuses on streamlining Service Desk operations, enhancing user support workflows, and implementing scalable device management solutions.

About Nerdy:

At Nerdy (NYSE: NRDY) – the company behind Varsity Tutors – we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale.

We recruit the kind of technologists and operators you’d bet on as solo founders – people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

How we compete:

• AI-Native at every level
• From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.
• Entrepreneurial velocity
• Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
• Free-market rigor
• Ideas rise or fall on merit and results – no committees, no politics, no cap on upside.
• Full-stack ownership
• You design, build, and run what you ship; accountability is a feature, not a bug.
• Reward for contribution
• Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
• Relentless exploration
• Push the frontier of generative AI in live learning and – because only the paranoid survive – questioning every legacy assumption along the way.
• Is Apolitical
• You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns – while continually stretching the limits of what generative AI can do – come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.

Nerdy’s shareholder letters below explain our latest products and strategy:

• Q1-2025 Shareholder Letter
• Q4-2024 Shareholder Letter
• Q3-2024 Shareholder Letter

Qualifications:

Required:

• 2+ years of experience in IT operations, service desk support, endpoint management, or systems automation.
• Strong scripting skills in Python and OS-native languages (e.g., PowerShell, Bash).
• Experience automating IT workflows using low-code tools or platform-native automation.
• Familiarity with service management tools such as Jira Service Management, ServiceNow, or Freshservice.
• Understanding of ITSM concepts including service workflows, SLAs, and change management.
• Comfort working with structured data (e.g., spreadsheets, logs) for troubleshooting and process improvement.
• Excellent written and verbal communication skills with a strong customer service mindset.

Preferred:

• Experience managing endpoints across macOS, Windows, and MDM platforms.
• Familiarity with integrations between platforms such as Okta, Google Workspace, and Slack.
• Experience maintaining internal runbooks or automation libraries.
• Prior experience supporting executives and senior leaders in an IT capacity.

Responsibilities:

• Collaborate with the ITS Service Team to streamline IT operations through workflow analysis and process automation.
• Build and maintain automations for onboarding, access provisioning, and service workflows across IT-managed platforms.
• Develop telemetry and success tracking for all automation projects to improve visibility and reliability.
• Deliver improvement initiatives based on service desk data trends, operational audits, and SLA metrics.
• Support device lifecycle processes, including imaging, inventory management, and compliance via MDM systems.
• Ensure automations align with security best practices and minimize risk in internal tool provisioning.
• Create and maintain documentation for repeatable workflows, automation patterns, and support resources.
• Provide hands-on support to HQ-based employees as needed, including executive support.

Unleash Your Potential at Nerdy:

At Nerdy, you’ll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:

• Competitive Compensation & Advancement: Market-leading salary paired with clear promotion pathways and equity (RSUs) – become an owner in our success.
• Retirement Made Simple: 401(k) plan with company match and immediate vesting.
• Flexible Time Off: Recharge on your terms, ensuring maximum productivity.
• Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
• Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow.
• You’re Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves – numerous options for you and your family.

The Bottom Line:

If you’re driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment – it’s a place to do the most meaningful work of your career.

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