Intermediate Specialist, Student Mentoring and Retention

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

N/A

Job Family:

Student and Campus Support

# of Open Positions:

1

Faculty/Service – Department:

Services Scolaires

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

mai 19, 2025

Applications must be received BEFORE:

mai 29, 2025

Hours per week:

35

Salary Grade:

SSUO Grade 10

Salary Range:

$80 942,00 – $102 245,00

About the Faculty of Health Sciences About Sciences

Make your mark with the Faculty of Health Sciences! Health matters to everyone and we are committed to becoming a nationally and internationally recognized leader in innovative approaches to active living, health promotion, and quality health services.

Our success lies in our students and our people. Join us and every day you will have the opportunity to make a meaningful impact as we grow together and make a great faculty even better.

Position purpose: Reporting to the Supervisor of Academic Services, the incumbent plans, implements and evaluates various initiatives aimed at student retention, success and development to support student academic success and ensure the quality of their experience at the Faculty of Health Sciences. Manages the Mentoring Centre’s physical and material resources while ensuring their activities enhance student experience and success.

In this role, your responsibilities will include:

• 1. Develops and implements strategies and programs to promote a high-quality student experience. Designs and implements strategies and tools to facilitate integration into university life to increase undergraduate students’ sense of belonging and academic success.
• 2. Advises, informs and educates students on all aspects of their academic progress, career choices and university experience, ensuring their needs are identified and their academic success maximized.
• 3. Acts as a liaison between the Faculty and students to address their concerns and provide them with the tools they need to succeed.
• 4. In collaboration with retention and progression specialists, assesses the situation of at-risk students, identifies problems and meets with students to establish an action and follow-up plan, offering advice and coaching activities to maximize their success.
• 5. Identifies students with emotional, financial, legal, medical or other problems and refers them to the appropriate resources to support their academic success.
• 6. Coordinates the management of all Mentoring Centre activities, including the allocation of physical and material resources, the distribution of work, the implementation of work methods, and the management of web site content to offer a high quality support service to students.
• 7. Develops and implements a series of seminars (e.g. study groups, workshops, Mentoring Centre promotional activities) designed to facilitate the integration of first-year students and increase academic success.
• 8. Acts as a resource person for the staff at the Centre, Faculty and SASS regarding student challenges.
• 9. Participates in activities to promote the Faculty’s programs and services to a varied audience: prospective students, parents, guidance counsellors, members of the university community and the general public in order to raise the Faculty’s profile and contribute to enrolment growth.
• 10. In collaboration with the Finance team, plans and monitors the operating budget for student experience projects and initiatives to ensure optimal use of resources.
• 11. Compiles and reviews data on use of Mentoring Centre services, satisfaction with services received, and analysis and evaluation of retention projects. Prepare and write reports.

What you will bring:

• Bachelor’s degree in education or a university degree in a related field
• Experience in the field of education or as an academic advisor, or a combination of both
• In-depth knowledge of post-secondary education programs, normally acquired through a university degree or equivalent experience
• Education or experience with training and teaching methods
• Knowledge of university curricula, regulations and administrative processes
• Demonstrated experience in mentoring at university level or equivalent
• Experience in communicating with a variety of clienteles (students, parents, professors, administrative staff, management, community members), both orally and in writing using consultation, analysis and feedback)
• Bilingual – French and English (oral and written)
• Flexible schedule that allows for occasional work for early morning, evening and weekend events

Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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