Interim Service Support Coordinator – Resonant Clinical Solutions

Job title:

Interim Service Support Coordinator – Resonant Clinical Solutions

Company

Avantor

Job description

The Opportunity:Resonant Clinical Solutions is looking for a Service Support Coordinator to join our team on a 9-12 month maternity cover basis. This will be a hybrid role based from our Chorley office (Buckshaw Village).At Resonant Clinical Solutions we provide a global service tailored to our customer’s individual needs whereby we will source medical equipment for their study and offer options for hire and purchase. In addition, we will manage and monitor the equipment through full life cycle management.As a Service Support Coordinator you will offer first line support to our customers in case they have technical issues, seeing them through to resolution by offering excellent customer service and resolutions.Working hours: Monday-Friday office hoursWhat you’ll do on a typical day:

• You will be responsible for the co-ordination of customer & internal requests for calibration documentation & technical support, working within the service pillar to provide the requested documents to the customer in a timely manner
• Provide a triage service to identify and where possible resolve product or service problems. You will clarify the customer’s request/issue and seek to determine the cause of the problem; selecting and explaining the best solution to solve the problem; expediting repair or replacement and following up to ensure resolution.
• You will provide product related support both internally and externally, ensuring that customer product complaints are fully investigated, documented through case management and escalated as required to close cases in an efficient and effective manner.
• Work closely with the technical and operational staff to provide high standards of service delivery.

What you’ll need to succeed at Resonant Clinical Solutions:

• Demonstrable experience in achieving success in the customer service or hospitality industry
• Confidence when speaking to customers both over the phone and on video calls
• Strong organisational and accuracy skills.
• Excellent professional communication skills – written and oral
• You are able to work with MS Office.
• You have efficient administration skills with the ability to maintain records in a timely and accurate manner.

Disclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!EEO Statement:We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.Privacy Policy:We will use the personal information that you have submitted to us in order to consider your application for the relevant role.Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.3rd Party Non-Solicitation Policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Expected salary

Location

Chorley, Lancashire

Job date

Sat, 25 Jan 2025 23:57:37 GMT

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