Install Base Specialist

Job title:

Install Base Specialist

Company

Elekta

Job description

Are you a current Elekta employee?Please click here to apply through our internal career site .Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.We currently have the following opportunity available – please contact us for more details!We don’t just build technology. We build hope.Are you passionate about driving operational excellence through accurate product and customer data?We’re looking for an Install Base Service Specialist to play a key role in empowering our Service teams with the information they need to succeed. In this role, you’ll take ownership of product configuration and ensure our systems – including M3 (ERP) and Salesforce – are equipped to manage technical setups and service-critical data.If you have a strong technical background, experience in product configuration management, and a keen understanding of how service operations rely on precise installed base data, we’d love to hear from you.What you’ll do at Elekta:Installed Base & Product Configuration Management:

• Own and maintain the installed base data process for effective service operations.
• Ensure accurate representation of product configurations, parts structures, and available options within service systems.
• Collaborate with Product Management to ensure that service teams have visibility into product changes and upgrades.

Collaboration with IT & Digital Solutions:

• Work with IT teams to ensure M3 (ERP) and Salesforce capture and display installed base information correctly.
• Define data requirements and enhancements needed for service-related product information within digital platforms.
• Support projects aimed at improving data accessibility and accuracy across systems.

Service Enablement & Process Improvement:

• Provide guidance and training to service teams on how to access and interpret installed base data.
• Identify gaps and inefficiencies in current product configuration data, driving improvements in data governance.
• Support the development of best practices and processes for managing installed base data within Service.

The right stuff:

• Ability to work cross-functionally with Product Management, IT, and Service teams.
• Excellent communication and stakeholder management skills.

What you bring:*We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we’re looking for!

• 3 to 5+ years of experience in service operations, product configuration, or technical data management.
• Strong understanding of product structure, parts management, and configuration management (experience of working with ISO 55000, ISO 27001 & IEC 62304).
• Experience working with ERP (M3 preferred) and CRM (Salesforce preferred) systems.
• Strong analytical skills, with experience in data governance and process improvement.
• Experience in medical devices, healthcare technology, or complex industrial equipment.
• Knowledge of data modeling, master data management, configuration management, or business intelligence tools.
• Certifications in ERP, CRM, or IT Service Management are a plus.

What you’ll get:In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

• Hybrid work option (you are required to work from the Crawley HQ at least 3 days/week)
• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Employer Pension Contribution Package
• Cycle to work scheme
• Life Assurance
• Onsite subsidized restaurant, offering budget-friendly dining
• Love electric (Electric vehicle salary sacrifice scheme)

Hiring processWe are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.Your Elekta contactFor questions, please contact the Global Talent Acquisition Partner responsible, Sarah Elmasry, at Sarah.Elmasry@elekta.com. We do not accept applications through e-mail.We are an equal opportunity employerWe are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

Expected salary

Location

Crawley, West Sussex

Job date

Fri, 04 Apr 2025 22:04:36 GMT

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