ICT Specialist

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Job Description

The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through innovative technology-enabled solutions.  

UNICEF is going through an exciting digital transformation that will influence the work across the organization. We are looking for dynamic, innovative professionals to drive the transformation and play a key role in shaping the way forward. 

The ICT Specialist (Salesforce Lead Developer) is part of the Digital Tools and Platforms Customer Relationship Management team, in the Solutions Center and Support (SCS) Section in UNICEF’s ICTD Digital Core in Valencia, Spain.  

The Digital Tools and Platforms team provides solutions and services globally in Customer Relationship Management (CRM), Web Technologies and Applications Engineering. Our CRM capabilities are central to UNICEF’s partnerships and resource mobilization strategy across the organizations.  

The CRM team provides solutions to enable digital supporter engagement, to innovate and support fundraising and to revolutionise fund raising operations in our offices globally.  

Under the direct supervision of the ICT Manager (CRM Solutions), the ICT Specialist (Salesforce Lead Developer) will be responsible for the delivery of CRM projects as well as the support and enhancement of CRM capabilities.  

The incumbent will perform hands-on design, development and implementation of products and features.  In addition, the incumbent will be required to lead a team of consultants. Following the “build, run, own” strategy, the incumbent will be responsible for ensuring applications are adhering to the highest degree of technical standards and will be part of the team that continually evolve the standards to support fast-changing requirements. The incumbent will be part of the global CRM community and user groups and will be a key member of CRM architecture forum.  

The incumbent will provide expertise in Salesforce Sales, Service, Marketing and Experience cloud, Salesforce Non-Profit Success Pack (NPSP), advanced Apex programming, Lightning frameworks/components and Digital marketing techniques.  The incumbent will also be providing experience in DevSecOps, Salesforce integration methods and the automation of end-to-end processes. In the production support context, the incumbent will contribute to support best practices, root cause analysis methods, rapid response goals and automated release management capabilities.  

The incumbent should be a detail-oriented individual with the ability to rapidly learn and take advantage of new concepts and technologies.  At the same time, the incumbent needs to successfully collaborate with multiple internal and external service providers and stakeholders. 

The incumbent will gain a deep understanding of UNICEF’s technology stack and associated business processes and be a strong advocate for best practice, process standardization and simplification of technologies. This position requires strong technical expertise with strategic mindset, and the ability to align business goals with technical execution through effective collaboration with our delivery partner and stakeholders. The incumbent will play a crucial part in maintaining the highest standards of technical service delivery excellence. 

To qualify as an advocate for every child you will have…

Minimum requirements:

Education:

An advanced university degree (Master’s or higher) in Information Systems Management, Software Engineering, Computer Science, or related field is required.
A first University Degree (Bachelor’s Degree or equivalent) in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an advanced university degree.

Work Experience:

At least 5 years of relevant work experience in
Solid understanding of the Salesforce platform (Sales Cloud, Service Cloud, Marketing and Experience cloud) is required.
A minimum of 5 years of experience in building applications using one or more of the following is required: Lightning components, APEX, Visualforce and UI related coding technologies, Salesforce.com Web Services APIs – Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
A minimum of 2 years of development experience is required, including solid experience in one or more of the following: HTML5, JavaScript, jQuery, ExtJS and CSS, SQL, JSON, AmpScript.
Experience of business process analysis and translating business needs into technical requirements and solutions is required.
Experience of architecting and developing complex and integrated technology solutions on the Salesforce platform is required.
At least 1 or more industry qualifications on the Salesforce platform is required, with the Salesforce Application/Technical Architect and/or Salesforce.com Platform Developer II as a mandatory qualification.

Language Requirements: