ICT Associate

Background

Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Office/Unit/Project Description

• The United Nations Development Programme (UNDP) is the UN’s global development network, advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. Under UNDP Bangkok Regional Hub, Operations Support Team provides operational support to Bangkok Regional Hub and UNDP Thailand Country Office. ICT sub-unit provides ICT Infrastructure and ICT support services to both offices.

Duties and Responsibilities

ICT Associate works in close collaboration with  Operations, Programme and project teams in the Regional Hub, UNDP Thailand, and UNDP HQs staff for resolving complex ICT-related issues; collaborates with Regional ICT Coordinator, Office of Information & Technology Management (ITM), and ICT Managers and other ICT Staff. Specific responsibilities include:

Ensures implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and   procedures for the offices’ technology environment.
• Provision of inputs and elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in ICT in consultation with office management.
• Participate in development and update of the ICT annual plan.
• Provision of support to the use of Quantum (UNDP’s implemented system) functionality for improved business results and improved client services.
• Provision of timely helpdesk and video conference support to users.

Support in effective functioning of the Regional Hub and CO hardware and software packages focusing on the achievement of the following results:

• Provision of support in maintaining of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
• Ensure implementation of corporate UNDP systems.
• Provision of inputs for development of new software packages for high impact results (e.g. intune, office management system, electronic registry, etc) as required.

Ensures efficient networks and server administration focusing on achievement of the following results:

• Monitoring and troubleshooting of network problems on a daily basis to ensure a stable and responsive network environment. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
• Response to user needs and questions regarding network access.
• Support and maintain cloud server infrastructure, ensuring optimal performance, security, and scalability to support organizational operations and services.
• Maintenance of up-to-date parameters of information for the network clients and electronic mail.
• Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both cloud and local server.
• Timely LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements.

Support in web management services focusing on achievement of the following results:

• Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).
• Creation and maintenance of the offices’ intranet ensuring that the content is updated and meets the requirements of UNDP.

Provides administrative support focusing on achievement of the following results:

• Provision of assistance in procurement of new equipment for the offices and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
• Maintenance of an up-to-date inventory of the software and hardware.
• Maintenance of the library of reference materials.
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit

Required Skills and Experience

Education:

• Secondary Education is required. University Degree in Computer Science and related fields is desirable, but it is not a requirement.

Experience:

• Minimum 6 years (with Secondary Education ) or 3 years (with Bachelor’s degree), of relevant working experience including network and server administration and use of hardware/software,  telecommunication facilities, video conferencing systems is required.
• Proven experience in in managing computer network, server, computer hardware and operating systems.
• Experience in managing and facilitating telecommunication systems such as Video Conference systems, MS Teams, and Zoom is an advantage.
• Experience in configuring and monitoring network devices such as routers, switches, and firewalls is an asset.
• Certification in Cisco Certified Network Associate(CCNA), Microsoft Certifications are desirable.

Language Requirement:

• Fluency in Thai and English is required.

Source: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/job/21567