Danish Refugee Council
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Job Description
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Description
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The Human Resources Assistant is responsible for supporting the Human Resources and Administration Team Leader (HRATL) in planning, developing, coordinating, and executing a range of learning and development initiatives, along with a specific focus on enumerator and volunteer recruitment & engagement. The role holder is expected to ensure the effective administration of learning and development programs, fostering a culture of continuous learning and development while ensuring strong support in enumerator and volunteer recruitment to support organizational goals.
Duties & Responsibilities:
- Learning and Development
- Prepare an annual training calendar for DRC Bangladesh and ensure timely communication to staff.
- Plan and implement all DRC trainings in Bangladesh and maintain the annual training calendar.
- Assist in planning and scheduling training programs, workshops, and seminars for staff.
- Manage logistics for training sessions, including venue booking, materials preparation, and participant invitations.
- Collaborate with managers to assess and identify training needs, create training plans and support Managers in identifying their training budget requirements.
- Plan and develop an overall training tracker and collaborate with the managers in tracking every training programme throughout the CO/AO. Provide monthly training tracking report to the HRATL.
- Support and assist managers to map out training plans for individual employees and teams.
- Provide L&D support as part of the Performance and Development Appraisal (PADA) Process, working with Managers to support their Succession Planning and Talent Management plans.
- Assist staff in accessing e-learning courses and resolve technical issues faced by the staff in accessing different e-learning portals and materials.
- Generate reports on training completion rates and development metrics for employees.
- Source and identify external providers and maintain the suppliers list (supported by the SC unit) to deliver required training to appropriate standards and managing ongoing relationships.
- Liaise with internal trainers, external vendors, and community organizations to coordinate training.
- Serve as focal point for DRC induction trainings – organize workshops and refreshers for DRC staff on the online trainings/courses.
- Plan for other staff development initiatives as agreed by the SMT.
- Coordinate induction plans for national and expat staff.
- Develop new training and materials on different subjects.
- Ensure proper tracking of training needs vs delivered trainings; provide periodic reports.
- Draft and disseminate announcements, training materials, and feedback surveys for staff.
- Gather and analyze feedback from staff to improve future initiatives.
- Assist in organizing onboarding and training sessions for new recruits.
- Enumerators, Volunteer Engagement and Recruitment
- Support volunteer engagement managers and enumerator hiring managers in formulating the Engagement Authorization Form (EAF), Recruitment Authorization Form (RAF) and ensure all relevant stakeholders’ approval before preparing the engagement announcement.
- Develop and share enumerator and volunteer engagement announcements with volunteer engagement manager to share across various platforms.
- Coordinate written tests and interviews for prospective volunteers in collaboration with volunteer engagement managers and hiring managers for enumerators.
- Conduct interviews and compile panel evaluations with support from volunteer engagement and hiring managers for enumerators.
- Publish the engagement results for volunteer and enumerator recruitments.
- Prepare and maintain a checklist to help the engagement/hiring managers to compile the full volunteer/enumerator engagement file and volunteer/enumerator personnel documents.
- Ensure Volunteer Management SOP and Recruitment and Selection Guidelines is fully adhered to throughout the volunteer/enumerator engagement/recruitment process.
- Assist the HRATL if and when needed with regular staff recruitment.
Safety:
- Comply with all global and location-specific safety rules, policies, and procedures. Report safety incidents, near-misses and other relevant information to the safety team as shall be briefed during onboarding. Failure to adhere to these is a disciplinary offence while it may also leave the position holder, their colleagues and DRC Bangladesh, at risk.
Skills:
- Minimum 1-2 years of experience in HR, learning and development, staff and volunteer recruitment, or a related administrative role.
- Strong organizational and time management skills.
- Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with HRIS or LMS platforms.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and meet deadlines.
- Strong attention to detail and problem-solving skills.
- Passion for community engagement and volunteerism.
- Collaborative and team-oriented approach.
- Interest in fostering a culture of learning and professional growth.
- Commitment to confidentiality and professionalism.
Qualification:
- Bachelor’s degree in Human Resources Management, Business Administration, Education, Social Work, or a related field.
Language:
- Bangla (Fluent)
- English (Fluent)
- Chittagonian (Required)
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