HR Services Coordinator

Annual Salary: £25,629 per year

Shift: Monday-Thursday 09:00-17:00, Friday 09:00-16:45 (36 hours per week)

Location: Radar Road, Leicester, LE3 1UF

Are you organised, detail-oriented, and ready to make an impact? As an HR Services Coordinator, you’ll play a key role in supporting our HR team, managing essential tasks, and providing valuable administrative assistance.

What you will be doing:

• Onboarding: Facilitate New Starter and New Manager onboarding events, ensuring a smooth and welcoming experience for all new hires.
• Employee Lifecycle Support: Manage key employee lifecycle events such as onboarding, benefits, compensation, annual leave, off-boarding, wellbeing, and personal lifecycle events (e.g., time-off, parental leave, career breaks).
• System Administration: Ensure all systems administration tasks are promptly actioned, including managing multiple email inboxes and keeping employee data up-to-date.
• NEP Queries: Provide support to employees and line managers on NEP-related queries, including but not limited to holiday balances, position codes, work schedules, and job grids.
• Compliance: Ensure all compliance tasks, such as Right to Work (RTW) checks, credit and criminal checks, are completed in line with company procedures.
• Record Maintenance: Maintain accurate employee records on NEP and other systems, regularly uploading documents as necessary.
• First Point of Contact: Act as the first point of contact within the team for general HR queries and as an escalated contact for the business.
• Letter Generation: Generate letters for Employee Relations activities, including disciplinaries, probations, and absences.
• Administrative Support: Provide general administrative support within the HR department.
• Issue Escalation: Escalate any issues that may impact service to the HR & Employee Services Manager, Recruitment HRBP, or HR Manager promptly and appropriately.

What you will need to succeed:

• Adaptability: Thrive in a fast-paced environment with shifting priorities, maintaining a high level of accuracy.
• HR Administration Experience: Previous experience in a fast-paced HR administration role, demonstrating the ability to handle multiple tasks efficiently.
• Attention to Detail: Strong proofreading skills and a keen eye for accuracy in all tasks.
• Tech Savvy: Ideally, experience with Google Suite (e.g., Gmail, Sheets) or similar tools.
• Problem Solving & Decision Making: Demonstrate sound judgment and initiative, taking responsibility for resolving issues efficiently and effectively.
• Flexible Approach: Ability to adapt to changing work demands and flexible working hours.
• Compliance Knowledge: Understanding of policies, processes, Terms & Conditions, and GDPR regulations.
• Experience with SLAs: Proven track record of working towards and meeting Service Level Agreements (SLAs).

What is the recruitment process?

Our recruitment process includes a competency-based interview to assess your skills and experience in detail.

What’s Next?

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria’s Secret* products (*when purchased through NEXT)
• Quarterly bonuses
• Free parking on Next authorised sites
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• 10% off most partner brands & up to 15% off Branded Beauty
• Restaurants with great food at amazing prices
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Access a digital GP and other free health and wellbeing services
• Sharesave scheme
• Financial Wellbeing – Save, track and enhance your financial wellbeing
• Direct to Work – Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks – Access to Network Groups to empower and celebrate each other
• Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more
• Conditions apply to all benefits. These benefits are discretionary and subject to change.
• We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include ‘Workplace Adjustments’ in the subject line), or call us on 0333 777 8166 and leave a voicemail.

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