Housing Services Support

Job title:

Housing Services Support

Company

Thirteen Housing Group

Job description

Join us as a Housing Services Support at Thirteen Group!Role Overview:Thirteen Group is on the lookout for a Housing Services Support to join us on a permanent basisYou’ll be dealing with a range of customer enquiries, ensuring that rent is paid, and homes are let quickly to maximise income, resolving anti-social behaviour and neighbourhood issues, all in a way that’s of the highest quality, at the convenience of the customer.Thirteen Benefits:

• Salary – £25,887 per annum
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave

Key Responsibilities:

• Delight our customers and turn them into advocates of Thirteen as the landlord of choice
• Work with our customers and local partners to resolve issues quickly. You’ll think differently, making business decisions that have a lasting positive impact on our neighbourhoods.
• Work closely with our Housing Services Co-ordinators to provide excellent customer experience as part of a ‘first response team’
• You’ll be the administration contact within the team, assisting with answering calls and queries, as well as raising purchase orders

About You:

• You’ll be part of a large team of over 180 colleagues, so support and guidance are constantly on hand. Training is provided so no specific housing-related experience is necessary – but as the front face of Thirteen, strong customer service and relationship-building skills are key
• You’ll be confident negotiating and handling challenging conversations, whilst being respectful and considerate to our customers and stakeholders
• Someone who consistently exceeds performance targets and always thinks of new ways to improve the service
• Confident in your use of IT and systems as you’ll use a range of technology in this role

Why Thirteen Group?We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.– Join a team that’s local at heart but welcomes talent from everywhere.– Be part of an organisation that values diversity and inclusivity.– Be a part of a company that offers tailored support services, going beyond just housing solutions.Interested?For more details, please refer to the attached documents.If you’d like to talk more about the role please contact Leanne Wanless-Smith, Housing Services Team Leader for an informal discussion on 07825 852401NO RECRUITMENT AGENCIES, please.Are You Ready for a Rewarding Challenge?Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

Expected salary

£25887 per year

Location

Middlesbrough, North Yorkshire

Job date

Fri, 21 Mar 2025 04:32:01 GMT

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