Housing Assistant

Job title:

Housing Assistant

Company

A2Dominion

Job description

Housing AssistantSalary: £29,257 to £30,796Hours: Full-Time, 35 hours per weekContract: Fixed TermLocation: Staines/HybridAbout us:
A2Dominion is a housing provider operating across Southern England. With a rich history spanning over 70 years, we are committed to creating vibrant, sustainable communities that enhance the lives of our residents. At A2Dominion, we pride ourselves on our values of integrity, innovation, and inclusivity. With a dedicated team of professionals, we consistently strive to exceed industry standards.Role overview:We’re on the lookout for an enthusiastic Housing Assistant to join our dynamic and dedicated team at A2Dominion! As part of our bustling Homes and Communities team, you’ll play a pivotal role in tackling a variety of housing management challenges.In this key position, you’ll deliver fast, reliable, and exceptional support to our tenants, as well as to colleagues and external partners. With a strong focus on customer service, you’ll be the go-to person for handling enquiries swiftly and professionally, helping us create a welcoming and responsive experience every step of the way.If you’re passionate about making a difference and thrive in a fast-paced, people-focused environment, we’d love to hear from you!Key responsibilities:

• Deliver excellent customer service, maintaining the Group’s customer care standards.
• Support tenants requiring additional assistance, referring them to appropriate support services when necessary.
• Build and nurture strong relationships with colleagues, working collaboratively both online and in the office.
• Respond promptly and professionally to resident and public enquiries, offering advice and guidance as needed.
• Provide comprehensive administrative support, including managing diaries, preparing correspondence, mail merges, emails and reports

• Maintain and update IT systems and ensure manual record-keeping remains accurate and effective.
• Manage small project and help produce monthly reports, including inputting into KPI spreadsheets.

More about you:We’re looking for someone who’s ready to shine in this role and brings the following:

• GCSE’s (or equivalent) in Maths and English, grades A*-C
• Customer-focused experience. You’ve worked in a customer service or admin roles and know how to deliver with a smile.
• Strong IT skills, with high attention to detail and a talent for staying on top of tasks.
• Resilient, resourceful and a great communicator who thrives under pressure and puts excellent service at the heart of everything.
• You excel at problem-solving and truly understand what the customer needs.
• A clean UK driving licence would be desired as there will be a requirement to travel of training purposes.

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request:A2Dominion is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.At A2Dominion, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.Meeting the role requirements
We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further atA2Dominion are proud to be a family friendly employer.
Everyone is welcome at A2Dominion. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.This role closes on 6th January 2025, we reserve the right to close this role upon appointment of the right candidate.

Expected salary

£29257 – 30796 per year

Location

Staines, Surrey

Job date

Wed, 25 Dec 2024 04:42:26 GMT

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