Hotel Receptionist

Job title:

Hotel Receptionist

Company

Coventry Building Society Arena

Job description

Company DescriptionAbout usThe Coventry Building Society Arena has solidified its status as a UK venue, drawing over 1.3 million visitors annually with its diverse array of events. More than just a stadium, the Arena offers cutting-edge facilities, including a state-of-the-art conference centre, exhibition spaces, and onsite hotel accommodations. Whether hosting a corporate event, a major exhibition, a star-studded concert or a major sporting event, the Arena is equipped to deliver every experience with unrivalled style and precision.As the proud home of Coventry City Football Club, the Arena is deeply woven into the fabric of Coventry’s football culture. With a rich and storied history, within English football, it’s here that unforgettable goals are scored, and legendary matches unfold. The Arena stands as the heart and soul of Coventry City, where fans gather to create memories that will last a lifetime.

• Our vision is to be the UK leading multipurpose venue which offers endless possibilities.
• Our purpose is to deliver the best times for our Business, Entertainment, Sports and People

At Coventry Arena Retal Ltd out mindset is to obsess over the customer, operate with excellence and be the best team. To achieve this, we live by our values:Own it Be relevant Think without limitsJob DescriptionRoles and Responsibilities:Do you want to excite the world of Hospitality?We bring together a portfolio of Hotel assets and brands under a common philosophy cantered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.OVERVIEWThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a guest experience, you’ll also create the warm atmosphere that makes our guests feel at home in the hotel.Some of the duties you’ll undertake in this varied role include – telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.About you…

• Experience in a similar or front facing customer service role with an outgoing and bubbly personality.
• Strong communication skills through a variety of means.
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise.
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based as per business needs.
• High attention to detail and accuracy – great at managing one’s own time.

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for youWHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!Hospitality Integrity Leadership Teamwork Ownership NowThe most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.Additional InformationBENEFITS· 28 days paid holiday increasing with service· Exclusive high-street discounts through Perks at Work portal· Industry-leading Team Member discounts on hotel stays for you, your family and friends· Access to leadership and development programmes through Hilton University· Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace· Reward programmes, incentives and team member recognition, as well as long service awards· 50% off in Hilton restaurants and bars (subject to individual outlets)Other Benefits:

• Onsite free car parking.
• Subsidised canteen.
• Company pension scheme.
• Death in service.
• Competative Salary.

Employee Welfare:Employee Assistance Program (EAP)* –Our EAP is provided by the Retail Trust Charity and includes a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support. Our support doesn’t just focus on physical health but mental wellbeing also.24 Hour GP* – ZGP24 is a remote GP and second medical opinion service that provides you and your household members with timely access to medical advice, available 24/7, 365 days a year.

• Welfare support services are reviewed annually and may change from time to time.

What’s next?Once your application has been submitted our team will start the review process. All applications made will receive a response in relation to their application.Those shortlisted to the next stage of the recruitment process will be contacted in writing or via telephone. This will be to provide you with more information about the role and conduct some screening questions with you.A further interview process will follow with the hiring manager which will be advised on the call. IF you are required to prepare any information for the interview you will be advised according.

Expected salary

Location

Coventry

Job date

Sat, 26 Apr 2025 22:54:42 GMT

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