Help Desk Specialist

Job title:

Help Desk Specialist

Company

RedShift Recruiting

Job description

Job DescriptionJob ID#:4425Job Category:Information TechnologyAre you detail oriented with a focus on accuracy and efficiency? Do you have a technical background? Our local client is currently seeking a Help Desk Specialist to join their team. Full time opportunity in the Colonie Area.Responsibilities of the Help Desk Specialist will include:

• Deliver first-line support for VoIP and phone system issues, ensuring quick resolution to reduce downtime.
• Execute phone system moves, adds, and changes (MACs) as needed.
• Diagnose and fix technical issues with VoIP systems, including network connectivity, hardware, and software problems.
• Update and maintain user profiles and extensions in the phone system database to ensure accuracy.
• Aid in the installation, configuration, and upkeep of VoIP hardware and software.
• Work with network and IT teams to ensure smooth integration and peak performance of the phone system.
• Record and manage all support requests, solutions, and follow-up actions using the helpdesk ticketing system.
• Offer end-user training and support for phone system features and functionalities.
• Monitor and assess phone system performance, proactively identifying and resolving potential issues.
• Stay updated with industry trends and advancements in VoIP and phone system technologies to enhance support services.
• Other duties as assigned

Job RequirementsQualifications of the Help Desk Specialist:

• Experience in VoIP and phone system support.
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong analytical and problem-solving skills
• Familiarity with helpdesk ticketing systems and documentation practices.
• Knowledge of network fundamentals and IT infrastructure.
• Excellent communication skills
• Highly organized and self-motivated individual
• Detail oriented and deadline driven
• Certifications (e.g., CompTIA Network+, Cisco CCNA) are a plus.

Pay for this position is commensurate with experience and education, ranging roughly from $50,000 to $60,000.To see a full listing of all our open positions, please visit:
https://www.redshiftrecruiting.com/jobs-hiring-near-meredShift Recruiting is the region’s premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.

Expected salary

$50000 per year

Location

Albany, NY

Job date

Sun, 15 Dec 2024 01:46:11 GMT

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