Help Desk Analyst REMOTE

Job title:

Help Desk Analyst REMOTE

Company

Noramtec Consultants

Job description

OverviewHelp Desk Analyst
REMOTE, on-site meetings as needed.
Edmonton, Alberta, Canada
ContractThe resource will be responsible for delivering the following services:
4-5 years hands-on experience

• The Application Help Desk Analyst provides application support to stakeholders.
• May be responsible and accountable for resolving data discrepancies related to student data within the Stakeholder Registry (SHR).
• Utilizes Help Desk software to log all incoming calls into the appropriate categories, retrieve the correct response, and if required, forward pending inquiries to the next level of expert support.
• Participate in related projects as required.
• Develop and maintain documentation as required.
• Ensures all Help Desk-related policies, processes, and procedures are followed to track and monitor all incoming calls.
• Improves operations efficiency and effectiveness by identifying and recommending changes and enhancements.
• Contact ministry resources to resolve problems investigate alternatives for resolution and recommend solutions for implementing business process and systems changes.
• May co-ordinate Help Desk-related activities that require communications to the external stakeholders with business areas
• Cross trains within the Help Desk environment as required.

No travel expenses were provided.Please send your resume to

Expected salary

Location

Edmonton, AB

Job date

Wed, 25 Sep 2024 07:53:27 GMT

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