Head of Delivery Operations

Job title:

Head of Delivery Operations

Company

Shift Technology

Job description

The future of insurance starts with AI. To date, Shift Technology’s AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world’s leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers – like you! We come from more than 50 different countries and cultures and together we are creating the future of insurance.What you’ll do…The project management team (Delivery) is the cornerstone of client relationships. As our Head of Delivery Operations, you will ensure our success globally, monitoring and improving delivery performance worldwide, while driving for scalability.More precisely, you will, with a team of specialists:

• Ensure the success of delivery across Shift:

• Make sure we succeed in every project, from presales to go live, helping coordinate crisis response when needed. Identify and solve delivery pain points.
• Consolidate and report key performance metrics such as delivery time, revenue, project health, staffing, etc.
• Define and enforce processes, especially around collaboration / integration with other teams participating in delivery (data science, engineering, sales, G&A, etc.)
• Drive the enablement of the team (onboarding, training, etc.)
• Engage with Shift’s senior leadership, including Excom, to transform and influence our global operations and build scalability.
• Own and drive critical high-impact initiatives with key stakeholders from various parts of the company (eg. efficiency initiative).
• Drive and report progress on global efficiency metrics such as operational savings, headcount/CARR, server costs/CARR
• This role requires in-office presence at least four days per week.

What You Bring…Shift’s project management team is filled with top performers who are committed to client success, inspired by challenging projects, and are always on the look-out for new learning opportunities.

• You have excellent communication skills, both oral and written; you know how to make complex things feel simple;
• You already have experience (5-15 years) in delivery leadership or operations for SaaS provider companies.
• You are easy to work with and able to create a strong network of connections within the company to execute cross-team initiatives efficiently
• You excel at engaging and building lasting relationships with senior management (C-level) through impactful communication
• You excel at solving large scale situation by splitting them into smaller issues and finding the root cause
• You feel confident working both at exec level, while still being able to be hands-on, and drive topics on your own
• You show leadership by spontaneously taking ownership of topics beyond your usual responsibilities, and generating momentum with key stakeholders to achieve company wide result
• You are comfortable managing multiple initiatives and simultaneously dealing with the pressure of delivering excellent and accurate work;
• You are fluent in English. Any other additional language is a plus.

Recruitment Process

• Talent Acquisition interview
• Delivery stakeholder interview
• Head of Delivery interview
• Additional interview with Shift’s Excom member could apply

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country – ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits – ask your recruiter for more details.At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.Please be aware of scammers and only trust correspondence that comes from emails ending inShift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

Expected salary

Location

Paris

Job date

Sat, 22 Mar 2025 06:10:25 GMT

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