Head of Customer Success, EMEA & APAC
Zoom
What you can expect
The Head of Customer Success, EMEA & APAC will be responsible for leading and mentoring multinational customer success teams. You will execute on global strategy for customer satisfaction, retention and growth across regions. You will align regional Customer Success initiatives with overall business objectives. The ideal candidate has experience in scaling customer success operations across diverse markets. A proven track record in multi-regional customer success management and deep understanding of EMEA and Asia business cultures and practices.About the Team
Customer Success plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.What we’re looking for
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.
London
Wed, 30 Apr 2025 00:10:25 GMT
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