Head of Customer Analytics (f/m/d)

jobshiringnearme.org

To support our Customer Analytics and Insights Division we are searching for a Head of Customer Analytics (f/m/d) to be based in our Munich office.

Tasks

WHAT YOU WILL DO

  • You are responsible for creating customer insights and advanced customer analytics and for driving customer-centric, data-driven decisions across business units
  • You are leading the Customer Analytics team, managing a cross-functional team of data scientists, business analysts and campaign managers
  • The team owns customer analytics and customer insights incl. customer segment definitions, identification of customer base development trends, creation of growth strategies per segment / department group, developing customer behavior modelling, and executing custom-targeted campaigns
  • You develop the Customer Analytics Roadmap for business and analytical projects, proactively identifying potential for Customer Analytics to drive business value
  • You encourage collaboration with other teams including Customer Experience, Retail, E-Mail Marketing, Online Marketing, Shop Management, BI, IT etc.
  • You prioritize projects in your team in line with the customer analytics roadmap
  • You manage your team members’ individual development with on-the-job sparring and by providing dedicated individual development plans

Requirements

WHO YOU ARE

  • 7+ years of experience in Customer Analytics, Data Science, Marketing Automation, CRM or a similar role
  • Strong understanding of customer analytics, behavioral modelling, CRM business drivers and targeted customer communication
  • Strong management skills, analytical and strategic thinking
  • Advanced, hands-on knowledge of statistical methods and tools (e.g. SQL, Python, R, Excel)
  • Experience in advanced analytical modelling / predicative analytics projects
  • Very good Excel skills, experience with Power BI or Tableau are a plus
  • Fluent in Business English, experienced in stakeholder communication on all levels of data literacy and seniority including experience in collaboration with C-levels
  • Experience in leading a culturally diverse (project) team, working in a complex organizational environment and driving change across the organization and within your department

Benefits

WHAT WE OFFER

  • Up to 32 days of holiday, depending on the length of service, starting with 28 days
  • Mobile office with up to 40% of your total contracted hours (job and position permitting)
  • 10 days/year of mobile office abroad in EU-countries (job and position permitting)
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life)
  • Social Day
  • Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

Apply now
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobshiringnearme.org) you saw this job posting.

Share

Home Comfort Advisor

Job title: Home Comfort Advisor Company Reliance Home Comfort Job description Find Your Limitless with…

4 minutes ago

ESG Reporting Manager

Job title: ESG Reporting Manager Company Entain Job description Company DescriptionWe’re Entain. Our vision is…

14 minutes ago

Warehouse Hiring Event – $5,000 Hiring Bonus

Job title: Warehouse Hiring Event - $5,000 Hiring Bonus Company Uline Job description Warehouse Hiring…

19 minutes ago

Remote – Customer Service Sales – Saint John, NB

Job title: Remote - Customer Service Sales - Saint John, NB Company HireGrow Staffing Job…

32 minutes ago

Internal Auditor

Job title: Internal Auditor Company Entain Job description Company DescriptionSports betting, gaming and interactive entertainment…

33 minutes ago

Security Officer – Hiring Event

Job title: Security Officer - Hiring Event Company Allied Universal Job description OverviewAllied Universal®, North…

43 minutes ago
For Apply Button. Please use Non-Amp Version