Guest Service Manager

Job title:

Guest Service Manager

Company

RBH Hospitality

Job description

JOIN USHere at the Holiday Inn Express Limehouse we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the RBH hospitality industry, and we are always on the lookout for new talent to join us on our journey…OUR HOTEL
Located in the vibrant Docklands area, near Canary Wharf and the City of London, Holiday Inn Express London – Limehouse is a 150-room hotel dedicated to providing exceptional guest experiences. We believe that our employees are the cornerstone of our success.We offer a dynamic and supportive work environment where team members can grow and thrive. With industry-leading training programs, flexible scheduling, and a culture that values every contribution, we empower our staff to deliver excellence daily.OUR BENEFITSYou will have access to a benefits package we believe truly works for our peopleHotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverageAn additional day’s leave for your birthday28 days holidays including bank holidaysFlexible working opportunitiesEnhanced Maternity, adoption & shared parental leaveRefer a Friend scheme (earn £250 for each referral up to 5 referrals)Flexible working arrangementsWage stream – choose how and when you get paidLife InsuranceEmployee Assistance ProgrammeSocial and wellness events and activities all year roundFree meals on duty saving you over £1000 per yearAnd much much more!A DAY IN THE LIFE OF A GUEST SERVICE MANAGER – BREAKFAST AT OUR HOTELWhat you’ll be doing…Lead the F&B team with a positive vibe, helping create a welcoming and seamless service experience.Prepare and cook a variety of breakfast dishes such as hot/cold buffet items aligned with our RBH StandardEnsure food presentation is of high quality and meets hotel or restaurant standards.Follow recipes and portion control guidelines to maintain consistencySet up the kitchen for breakfast service, ensuring all ingredients and tools are ready.Maintain a clean and organized workstation.Monitor stock levels and assist with inventory especially food order, ensuring we’re set up for success every shiftSupport and guide the team, helping with training and encouraging everyone to deliver their best.Step in with confidence to handle guest requests and resolve issues, keeping the service upbeat and responsive.Follow all health and safety regulations, including food storage and handling procedures.Maintain kitchen cleanliness by following daily and weekly cleaning schedules.Ensure food is stored at correct temperatures and prevent cross-contaminationHelp with scheduling and shift planning, making sure the team is prepared and ready to go.Keep the dining and service areas sparkling clean and compliant, with an eye on health and safety.WHAT WE NEED FROM YOUA natural people person who’s excited to take on a leadership role, with some experience in food and beverage.Strong communication skills, able to motivate and energise team members while keeping things running smoothly.Quick thinking and problem-solving skills to handle guest needs on the fly.Organised and adaptable, managing multiple tasks with ease.A team player through and through, ready to jump in wherever needed to support the crew.High energy and a flexible attitude, thriving in a fast-paced, lively settingEQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact our hotel directly.

Expected salary

Location

London

Job date

Thu, 27 Mar 2025 02:33:33 GMT

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