Frontline Engineer Lead

Job title:

Frontline Engineer Lead

Company

Accenture

Job description

Role: Frontline Engineer LeadLocation: CheltenhamSalary: Competitive salary and package dependent on experience + shift workCareer Level: We are hiring at Specialist levelPlease Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
Note: The above information relates to a specific client requirementAccenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEOThe Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. We anticipate this to commence within the first 6-12 months of joining.The first six months of the role may require regular travel to sites in or near London as part of a training and transition programme.As a Frontline Engineer Lead you will be responsible for:Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.Lead the support engineers during a shift, and be the coordinator and lead contact for any critical escalations with third parties and users.Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.Follow documented runbooks and procedures for high-priority incident management for potential.UK critical workloads, and identify areas for runbook improvement.Provide mentoring to junior engineers and supporting a culture of team skills growth.The following skills and experience are essential for this role:Significant experience in working with computer systems and computer networks, specifically with the Linux operating system.

Experience of overseeing or leading teamsExperience with IaC tools including TerraFormExperience with Kubernetes, including troubleshooting issues with container-hosting platformsExperience with troubleshooting issues and identifying potential bugs or failuresA willingness to learn new deep skills in air-gapped cloud architecture and operationsExperience in a production support / operations role to ensure a live service for usersExperience with understanding network architectures and troubleshooting network-related issues using Linux toolsIn-depth expertise in at least one of: Kubernetes, TerraForm, Networking, ObservabilityFlexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.What is in it for youAt Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.Closing Date for Applications: 30th August 2025Accenture reserves the right to close the role prior to this date should a suitable applicant be found.About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Expected salary

Location

Cheltenham, Gloucestershire

Job date

Mon, 12 May 2025 04:39:32 GMT

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