French Bilingual – Customer Service Specialist, Remote Canada

Job title:

French Bilingual – Customer Service Specialist, Remote Canada

Company

Teleflex

Job description

Expected Travel: NoneRequisition ID: 11346About Teleflex IncorporatedAs a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.Global Functions – The Corporate division is the central operating unit of the company; setting strategy and policy and providing business development, finance, human resources, information technology, investor relations and legal support to the businesses. The global Company headquarters is located just outside of Philadelphia in Wayne, PA. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.Position SummaryProvide excellent customer service as it relates to all areas of the customer experience in a contact center environment with emphasis on our French-Canadian customer base. This position can be based remotely in Canada.Principal Responsibilities

• Handle inbound and outbound calls, emails, chats, faxes and other communication channels from/to internal and external customers.
• Field and respond to all types of customer inquiries including order placement; order status and tracking; general product questions; inventory availability; product pricing; returns; credits, account status; new account creation, etc.
• Interface with key departments within the organization and specialized teams within Customer Service.
• Proactively identify opportunities for synergies with other departments .
• Maintain a supportive relationship with our Sales organizations.
• Accurately handle complex processes .
• Provide feedback regarding potential process improvement ideas.
• Maintain service excellence by adhering to the Quality Assurance program guidelines while also meeting efficiency and productivity goals.
• Follow and exhibit our corporate ethics standards and core values.

Education / Experience Requirements

• High School diploma or equivelent required. College degree – or college courses in a business related field – preferred.
• 2 years customer service and/or data/order entry experience required.
• 1+ year(s) of contact center experience also required.

Specialized Skills / Other Requirements

• Must be fluent in English and French languages, in both verbal and written forms of communication.
• Knowledge of medical manufacturing and/or distribution preferred.
• SAP and Salesforce experience and knowledge preferred.
• Highly customer focused.
• Excellent oral and written communication skills.
• Exceptional detail orientation and time management skills.
• Proficiency in Microsoft Windows, especially MS Word and Excel.
• Ability to interact effectively with individuals at all levels in the organization.
• Ability to collaborate and work well with others.

• Strong organizational, analytical & problem-solving skills required.
• Ability to successfully multi-task in a face-paced environment.
• Ability to professionally manage and turn-around difficult customers.

#LI-DNIAt Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com.Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.
© 2024 Teleflex Incorporated. All rights reserved.

Expected salary

Location

Markham, ON

Job date

Thu, 28 Nov 2024 08:25:12 GMT

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