Fraud Risk Management and Operations Manager

About the Role:

Responsible for supporting and enhancing the organization’s Fraud Risk Management and Operations program, with primary oversight of fraud alert monitoring (Level 1) and fraud case investigations (Level 2). Ensures effective detection, investigation, escalation, and resolution of fraud-related activity across products and channels, while maintaining alignment with applicable regulatory requirements, including BSA/AML where applicable.

What You Will Do:

• Support the development, implementation, and maintenance of comprehensive fraud detection, alert management, and investigation procedures and controls.
• Manage and oversee team responsible for:
  – Level 1: Fraud alert review, triage, and disposition
  – Level 2: Fraud case investigation, escalation, and resolution
• Establish and monitor quality standards, productivity expectations, and SLAs for alert handling and case investigations.
• Assist in overseeing applicable components of the BSA/AML program, including suspicious activity identification and escalation, when fraud activity meets SAR reporting thresholds.
• Partner with cross-functional teams (e.g., Risk, Compliance, Product, Operations) to enhance fraud detection strategies, rules, and controls.
• Participate in risk assessments to identify and evaluate fraud risks across products, channels, customer segments, and emerging typologies.
• Collaborate with senior leadership to develop and execute strategic initiatives that enhance fraud detection effectiveness, investigative quality, and operational efficiency.
• Drive continuous improvement in alert-to-case workflows, including automation, documentation standards, and escalation protocols.
• Other duties as assigned

What You Will Need:

• Bachelor’s degree or equivalent education and work experience.
• CAMS, CFE, or other fraud/financial crimes certification preferred.
• Typically 5+ years with bachelor’s or equivalent.
• Experience in fraud operations, including alert review, case investigation, and fraud typology analysis.
• Focuses on performance within fraud operations, including alert accuracy, investigative quality, and timeliness.
• Operates within established guidelines; decisions require validation for non-standard fraud scenarios or high-risk escalations.
• Addresses routine operational issues (e.g., alert queues, case backlogs) with known solutions; escalates ambiguous or novel fraud patterns.Directs daily work of individual contributors with emphasis on alert disposition accuracy, investigative completeness, and documentation standards.
• Engages primarily with internal stakeholders, with growing interaction across Risk, Compliance, and Product teams for fraud-related initiatives.
• Executes established processes; provides frontline feedback to improve fraud detection rules, workflows, and investigative procedures.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $72,000 – $120,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

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We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sexual orientation, national origin, gender identity, disability, or protected veteran status.