Food and Beverage Supervisor

Job title:

Food and Beverage Supervisor

Company

Friday Harbour Resort

Job description

Role Summary
This role has an overall responsibility for supervising a shift in the food and beverage department in cooperation with the Food and Beverage leadership team. Reporting to the Food and Beverage Leadership Team, this position provides guidance and direction to associates.ResponsibilitiesOversee daily department operation, including start of shift briefings, section assignments, bill discrepancies and end of shift cash remittances
Greet and welcome guests to the restaurant and ensure their experience is positive
Ensure that service standards are being met by the front of house service associates in all food and beverage areas
Serve as an individual contributor and department role model by performing technical or functional job duties such as serving or clearing tables, taking orders, etc.
Work with the leadership team to ensure that associates are trained and clearly understand their job roles, responsibilities, and performance expectations
Address guest concerns, requests or issues
Provide constructive feedback to associates to help them develop their skills
Collaborate with Service Manager to develop and carry-out ideas and procedures to continuously improve department performance
Ensure that department goals are communicated, understood, and met by associates
Coordinate tasks and work with other departments to ensure that the department runs efficiently
Coach and counsel associates on work related concerns and issues to ensure satisfaction and productivity
Assist in preparing and presenting performance management documentation to associates
Assist in preparing work schedules and payroll, reconciling of gratuities of associates ensuring accuracy, adjustments and distribution
Issue and distribute uniforms and ensure associates are following grooming standards
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assignedRequirementsDiploma or degree in tourism or hospitality, or working towards
2 years of food and beverage leadership experience in a resort or hospitality setting
Comprehensive knowledge of fine food wines and service
Smart Serve certification
Must possess excellent customer service skills
Must be computer literate. Preferred candidate will have previous experience with food and beverage software, Microsoft Word and Excel
Strong verbal and written communication skills
Detail-oriented and works with a high degree of accuracy
Ability to multi-task in a fast-paced environment
Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working ConditionsMust be able to work flexible hours including evenings, weekends and holidays
Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
Stand, sit or walk for an extended period of time or for an entire shift
Reach overhead and below the knees, including bending, twisting and pullingFriday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.

Expected salary

Location

Barrie, ON – Innisfil, ON

Job date

Sat, 12 Apr 2025 07:06:00 GMT

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