Floor Support | Guest Education Centre: Remote

Job title:

Floor Support | Guest Education Centre: Remote

Company

Lululemon Athletica

Job description

Description & RequirementsA day in the lifeFloor Supports are responsible for communicating with the floor, as well as gathering trends and partnering with cross functional teams in order to create a floor-wide strategy to drive performance on channel. You will be monitoring educator adherence, chat statuses and utilization, and phones statuses in order to increase the efficiency of the floor. Floor Supports are responsible for monitoring educator attendance and the sick line in order to report accurate lost hours and provide attendance information to GEC leadership.Key Responsibilities· Communicate critical updates to educators, support roles, and leadership as needed.· Partner with Intraday, cross-functional teams, and Guest Support leadership to identify floor-wide trends and enroll the appropriate partners to solve as needed.· Organize and partner with other Floor Supports and the Intraday team to manage the overall floor performance, driving toward GEC key performance indicators of efficiency and quality.· Monitor educator adherence, chat statuses, and phones statuses and provide educators with coaching regarding these metrics.· Manage email volume by assigning emails to educators and queues.· Monitor educator attendance by recording accurate lost hours data and sending instant feedback to educators.· Provide ongoing support, coaching, and education to all educators.· Provide frontline technical guidance to educators and communicate trends with tech team.Qualifications· Minimum 3 months experience in the GEC Educator or Team Lead role· Full Time hours required· Excellent communication and coaching skills· Ability to work as a member on cross-functional teams and hold others accountable· Ability to multi-task and efficiently navigate through several programs and applications during shifts· Adaptable, flexible, self-starter· Strong attention to detailWork from Home Requirements· A quiet, distraction-free, home office with a door you can shut. A living room or kitchen are not acceptable workspaces.· Reside and work in a province/state where lululemon operates.· Internet Speed: Have at minimum 50 Mbps or greater· Recommended connection should have less than 120ms of latency (ping)· Hotspots, dial-up and wireless connectivity are not acceptable connections.· Disciplined work ethic – a self-starter with the ability to work independently in a fast-paced environment.Schedule· Shift times range from 5am to 9pm PST on weekdays and 6am to 6pm PST on weekends,· Depending on your location. Our guests lead lives outside the standard 9-5 and we are right there with them, which means being available for them in the opening and closing hours.· Convert times for HST, MST, CST, AST, EST· Hours expectation: Full Time is 20-40 hours (Canada) or 24-40 hours (USA) per week.Must haves· Acknowledges the presence of choice in every moment and takes personal responsibility for their life.· Possesses an entrepreneurial spirit and continuously innovates to achieve great results.· Communicates with honesty and kindness, and creates the space for others to do the same.· Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.· Fosters connection by putting people first and building trusting relationships.

· Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.Compensation and Benefits Packagelululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $19.60-$26.57/hour CAD or $19.25-$26.51/hour USD, subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional 10%, subject to certain requirements and the Company’s discretion, bringing the total hourly target compensation range between $21.56-$29.23/hour CAD or $21.18-29.16/hour USD.At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:Full hardware setup (e.g., laptop, display)Extended health and dental benefits, and mental health plansPaid time offSavings and retirement plan matchingGenerous employee discountMonthly wi-fi reimbursementFitness & yoga classesParenthood top-upExtensive catalog of development course offeringsPeople networks, mentorship programs, and leadership series (to name a few)Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

Expected salary

Location

Canada

Job date

Sat, 08 Mar 2025 03:07:51 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.