Europcar Mobility Group
Job title:
Fleet Controller
Company
Europcar Mobility Group
Job description
Job DescriptionEuropcar is looking for a Fleet Controller.Would you like to be part of the Europcar team? We are looking for a Fleet Controller to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience so it’s vital it’s done efficiently and professionally.You’ll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You’ll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.What we can offer you:Competitive Basic SalaryStarting on 5.6 weeks holiday (including bank holidays), increasing with length of serviceEnhanced Maternity and Adoption Leave (subject to service and earning qualifications)PensionDiscounted car hire rates across our network20% discount on EE mobile phone contracts*Free annual eye testsConfidential legal and support service through BUPACareer progression and development*forms part of current non contractual benefit offeringMain duties:Provide a high quality rental administration service to meet station needs.Assist and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehiclesHandle telephone enquiries in a polite and professional manner.Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.Responsibility, vehicles, premises and customer safety.Key skills and attributes required:A full, valid clean driving licence, with a minimum of 4 years driving experience is requiredAbility to work as part of a small team.Communicate clearly, verbally and in writing.A positive attitude and professional appearance.Enthusiastic, can respond positively to objections.Manages time effectively and completes tasks required.Ability to prioritise and remain organised when working under pressure.Attention to detail.Ability to work to procedures and follow instruction.Flexibility to working hours in line with business needs.Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. More than ever, we are committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 16 wholly owned subsidiaries completed by franchisees and alliance partners).At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.If you believe you have what it takes to become a successful Fleet Controller within Europcar, then please apply today!Agencies – Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.Europcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar® – a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® – a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at:
Expected salary
Location
Derby
Job date
Wed, 26 Mar 2025 00:40:05 GMT
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