Field Service Engineer

Job title:

Field Service Engineer

Company

Lifelancer

Job description

Job Title: Field Service EngineerJob Location: London, UKJob Location Type: RemoteJob Contract Type: Full-timeJob Seniority Level: AssociateJob Title: Field Service Engineer IIClient Services / RoboticsReports to: Director of Field Services Customer SupportDirect Reports: NoLocation: United Kingdom – RemoteAbout UsOpentrons Labworks, Inc. is a disruptive life science company leveraging its integrated lab platform to supercharge the pace of innovation in research and healthcare. Opentrons Labworks is the parent company to business units Opentrons Robotics and Neochromosome. Through Opentrons Robotics, thousands of institutions are automating RD operations with flexible, easy-to-use liquid handling lab robots. Through Neochromosome, biopharma and biotech at large can benefit from our world-class genome-scale cell engineering solutions.If you are looking for your next exciting opportunity, come join us! We provide excellent benefits, competitive compensation, equity packages, and opportunities for growth. Learn more on our Careers Website.About The RoleAs a Field Service Engineer, you will be responsible for providing exceptional service to our end users for our robotics liquid handling portfolio. The focus of this role is the long term maintenance and service of instruments within our install base. The emphasis on creating a seamless customer experience as they work within the Opentrons ecosystem. We are customer obsessed in everything we do. The customer’s experience and success are top of mind for this team and that is reflected in their work on both a technical and customer service level.This is a remote position with a significant amount of travel to customer sites, including overnight and weekend travel.What You Will Do

• Travel to customer sites for service on Opentrons robotics platforms. Services would include preventative maintenance and break fixes
• Clearly document and communicate all actions performed while on-site
• Independently perform basic troubleshooting activities to diagnose and resolve common issues remotely when possible
• Independently schedule maintenance and calibration of instrumentation
• Train customers on instrument functionality when needed
• Potential to travel up to 75% or as required by business needs

Who We Are Looking ForEducation

• Bachelor’s degree in Life Sciences, Biotechnology, Biomedical Engineering or related major required

Experience

• Minimum of 2-4 years experience in a customer facing role, specifically in the life sciences industry
• Prior experience with liquid handling automation and/or Opentrons robots strongly preferred
• Prior experience with GitHub preferred
• Prior experience with Salesforce preferred, but not required

Knowledge, Skills And Abilities

• Solid understanding of how to debug code of automated liquid handlers. Knowledge of Python is preferred.
• Solid understanding of how to troubleshoot hardware of automated liquid handlers
• Demonstrated ability to be customer obsessed and solutions driven
• Proficiency with Google Suite or related software
• Excellent verbal and written communication skills
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills

Working Conditions and Physical Effort

• Fast-paced environment with a high volume of work to be completed
• 75% + overnight travel required, though more may be required to meet business needs
• Limited physical effort required, including installation of robots, which may require lifting

Opentrons Labworks Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.Lifelancer ( ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.For more details and to find similar roles, please check out the below Lifelancer link. 

Expected salary

Location

London

Job date

Fri, 06 Dec 2024 23:58:43 GMT

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