Fortune Brands Innovations
Job title:
Field Service Coordinator
Company
Fortune Brands Innovations
Job description
Are you highly organised, a problem-solver by nature, and great at keeping things running smoothly behind the scenes? Do you thrive in a fast-paced environment where every day is different? If so, we want YOU to be part of our Customer Services team in Westerham!As our Field Service Co-ordinator, you’ll play a vital role in supporting our field engineers and subcontractors, ensuring jobs are optimally scheduled and that customers receive a seamless service. If you’re ready to make a real operational impact, this is the role for you.What You Are Already Great At:Scheduling & Planning – Analysing routes, optimising schedules, and ensuring the best coverage.
Communication – Supporting engineers, subcontractors, and Customer Service staff with appointments, availability, and queries.
Systems Management – Maintaining the job management system, processing parts orders, and ensuring jobs are scheduled and downloaded accurately.
Crisis Handling – Proactively managing sickness or absences to minimise disruption to customers.
Problem Solving – Identifying productivity gaps and suggesting process improvements.What We’re Looking For:
- Strong analytical and organisational skills
- Ability to work under pressure and juggle multiple tasks
- A team player with a “get it done” attitude
- Proven background in a fast-paced admin or operations role (scheduling experience a bonus!)
- Tech-savvy with a keen eye for detail
What Your Colleagues Say About You:
- Analytical and solutions-focused
- An excellent communicator
- Detail-oriented and methodical
- Always two steps ahead, keeping things on track
Our Values:Cultivates Innovation – Always remain curious.
Active Learner – Grow your skills at every opportunity.
Collaborates – Share knowledge and thrive as one team.
Plans and Aligns – Keep it relevant, keep it purposeful.Why Work For Us?We reward our team not just for what they do—but how they do it. We value innovation, collaboration, and a growth mindset. Our culture recognises contribution across all levels, not just numbers on a spreadsheet.The Benefits:
- 33 days holiday (inclusive of Bank Holidays)
- Annual Incentive Plan Bonus Structure
- Life Assurance & Health Cash Plan
- Pension Plan
- Employee Recognition Programme
- Free Parking
- High Street Reward Scheme
- Eye Care Support for Frequent Tech Users
- Employee Assistance Programme
- Refer a Friend Bonus
- And a warm welcome into a collaborative, growing team!
Our Hiring Process:
- Initial discussion with our resourcing team (may be on Teams)
- Onsite interview (1 or 2 stages depending on the role)
- We’ll let you know what to expect ahead of the meeting
- If successful, we’ll confirm your start date and welcome you onboard!
- Haven’t heard back in 4 weeks? Please consider your application unsuccessful due to high volumes.
Ready to coordinate, communicate, and make a difference?Apply today and bring your skills to a company where you’ll be truly valued.Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.Watch our short video to discover more about Perrin & Rowe, Shaws, Riobel and Victoria + Albert – the brands that make up the House of Rohl.
Expected salary
Location
Westerham, Kent
Job date
Fri, 25 Apr 2025 23:31:08 GMT
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