Event Success Manager – Remote Canada

Job title:

Event Success Manager – Remote Canada

Company

EventMobi

Job description

** EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere in Canada provided you are able to accommodate Eastern time working hours.ABOUT YOUYou love events: in-person, virtual and hybrid. In some capacity, you have worked as an event coordinator, event planner, or project manager at an association or marketing agency. Extra credit if you have experience creating engaging client interactions and delivering delightful customer experiences.WHY YOU SHOULD JOIN US?We are an award-winning event tech startup with teams in Toronto, Berlin, and Manila, proudly serving thousands of customers worldwide. Our commitment to innovation drives us to continuously enhance our products, keeping us at the forefront of the latest event technology trends.As an Event Success Manager at EventMobi, you’ll play a key role in empowering our customers’ success. Acting as their strategic advisor, you’ll spend your days proactively educating, onboarding, strategizing, problem-solving, and implementing cutting-edge technology and production solutions for our top-tier clients. Collaboration is at the heart of your role—you’ll work closely with our Account Management, Product, and Customer Support teams to ensure our customers not only love using EventMobi but return year after year.On top of that, you’ll join a fun, dynamic, and inclusive team of professionals who can’t wait to welcome you aboard. As a bonus, you’ll become part of the rapidly expanding community of customer success professionals.WHAT YOUR WORK WILL FOCUS ON

• Serve as a trusted partner and strategic advisor to our amazing customers—professional event planners and marketers at large corporations and associations—helping them implement their event technology and plan and execute successful events.
• Lead customer onboarding, strategy discussions, and relationship-building to drive value generation and increased adoption of EventMobi products.
• Act as a consultant guiding customers in adopting our products and services while ensuring optimal fit for their event needs.
• Collaborate with customers to define and achieve event KPIs.
• Identify and implement process improvements to enhance the overall customer experience.
• Oversee active events from conception to post-event, managing projects by coordinating with cross-functional teams, including graphic design, support, product, and sales.
• Ensure customers are aware of EventMobi initiatives and new product releases.
• Be available to travel and provide occasional support during evenings or weekends, especially when supporting on-site events.

YOUR QUALIFICATIONS

• At least 2 years experience as an event coordinator, event planner or project coordinator, with proven success managing existing accounts and relationships from a service delivery perspective.
• A love of technology and a passion for its impact on the event industry.
• The ability to think outside the box and continually develop creative strategies to improve our customers’ experience.
• An empathetic personality and care about solving problems and helping people.
• Excellent written and verbal communication skills.
• Top-notch organizational skills, adept at multitasking, and excel in thorough documentation and follow-up practices. You are flexible and adaptable and enjoy having fun in the workplace while focusing on delivering outstanding customer service.

NICE TO HAVE:

• 2-year college diploma or 4-year degree in events management
• Experience working with event technology, including: registration, event app. badges, AV solutions, virtual events.
• Prior experience providing in-person support or on-site services is a plus.
• Experience working with HubSpot, Salesforce or other CRM is also nice to have.

WHAT WILL YOU GET FROM EVENTMOBI?

• Total Compensation: $60K to $75KCAD + Stock Options + Benefits
• Time-Off: 3-weeks vacation + 1-week Sick Days + 3-summer days + your birthday is a holiday (seriously! log-off and hang out with the fam or go do something fun) + opportunities to meet your co-workers in person throughout the year
• Benefits: Dental, Health, Life, Mental Health Consultations (Green Shield Health Inc)
• Tools: Top of the line hardware and the best collaboration software for remote work so you can be as productive as possible while working from home
• The Best Coworkers Ever: If you ask anyone that has worked at EventMobi, they will tell you that their fellow Mobiers are the best part of their experience! Don’t underestimate the positive impact of caring co-workers have on your everyday happiness.

REMOTE WORKSPACE REQUIREMENTS:

• You have a safe, comfortable, and ergonomic workspace and working environment – a private and quiet workspace is a vital requirement for doing your best work!
• You have a reliable internet connection capable of participating in video calls, with at least 30Mbps download speed

ABOUT EVENTMOBIWe’re focused on building the most comprehensive event management platform to help conference organizers create engaging event experiences. We believe live events bring people together and enable positive change. Over 30,000+ events in 70+ countries from major brands such as Porche and Shoppers Drug Mart, to amazing non-profits such as American Psychiatric Nurses Association and Canadian Real Estate Association have trusted EventMobi’s suite of software technology to manage their events and engage their attendees.If you are interested in seeing EventMobi in action, check out some of the videos below:– a fun video showcasing the EventMobi Team * Top brands and organizations from around the world have used EventMobi’s event app technology to create incredible event experiences –EventMobi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.** No Recruiters Please.

Expected salary

$60000 per year

Location

Toronto, ON

Job date

Fri, 20 Dec 2024 04:43:06 GMT

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