Event Manager

Job title:

Event Manager

Company

Q4

Job description

About Q4At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors – all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at .We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.Come grow with us!As an Event Manager (EM) at Q4, you will be responsible for; client liaison, production, monitoring and quality assurance for Q4 run events. Each quarter clients running an event will be assigned an Event Manager to oversee the webcast and/or conference call, as well as other event add-ons.EMs will be responsible for working directly with clients to see the event through booking, pre-event activities, production of the live event, post event follow up, as well as archiving. In addition to event creation, monitoring and post event tasks, the Event Manager will work with the support team and dedicated Investor Relations Leads to ensure the event goes live on client websites.Outside of busy earnings seasons, EMs will work as part of a team to continually refine and improve the Event process. This includes, but is not limited to, forecasting and building events in advance of the next quarter, increasing efficiencies by vetting and adopting new tools, as well as redefining internal processes to ensure a great client experience. Attention to detail, time management and outstanding client service skills will lead you to great success in this role.Key Responsibilities

• Build and produce quarterly earnings and ad hoc webcasts using our webcasting platform.
• Book and manage earnings and ad hoc conference calls through Q4’s vendors.
• Work directly with clients to execute on webcast and conference call events, while providing excellent customer service and ensuring the event runs smoothly.
• Coordinate all elements of an event with the assigned client. i.e: Receiving slides, scripts and Q&A lists. Quality Assurance (QA) of events through proper preparation and addressing of potential issues as they arise.
• Coordinate user training on system/new functionality and respond to more complex user queries regarding system functionality. (IE: PMXD, Leaderview, stream tests)Ability to identify when/if an event requires an add-on service such as a stream test or pre record.
• Coordinate and manage support ticket handoffs for event publishing on client websites.
• Work closely with other teams (Investor Relations Lead and Support) to ensure the success of each event
• Stay up to date on the latest webcast trends and technology advances in order to provide clients with market leading best practices.
• Troubleshoot and immediately escalate webcast and conference call issues.
• Be a team player and show willing to hustle and take on projects outside of day to day responsibilities
• Be inquisitive nature with the ability to imagine and execute on increasing team and company efficiencies.
• This position requires some flexibility and availability to work some weekends if needed.

Education & Skills

• University or College Degree in media, communications or equivalent (in progress or completed)
• Working knowledge of PC and/or Mac-based environments
• Experience using Descript or similar audio editing software an asset
• Digital/web experience is a must.
• Technical, Mobile Apps and Financial experience are a bonus

Qualifications

• 1-2 years experience in a client facing role in an office environment
• Able to follow detailed processes
• Exceptional organizational and time management skills
• Ability to verbally communicate instructions and direction clearly and effectively
• Ability to handle a fast paced, high pressure environment
• Strong attention to detail and accuracy
• Digital event production background an asset (such as webcasting/webinars, AV setups)
• Willing to work outside of regular business hours (9-5) with the potential of extended hours during peak earnings periods

Why Q4?We are motivated by solving complex problems in unorthodox ways. Emphasis on your well-being means you experience your true potential. We offer a variety of benefits to ensure you can always work hard and have fun:– Health, wellness & lifestyle benefits to balance your heart, mind, and body;– Pension matching incentives to support your financial health;– Flexible paid time off so you can truly recharge and enjoy life;– Choose your home, one of our trendy offices, or mix it up with our flexible working environment;– Virtual team building and socials, keeping people connected is important to us; and– A fantastic culture to top it all off!Join #Q4orceQ4’s diverse and inclusive workplace fosters a friendly, open-minded environment. Diversity makes us stronger from the increased pace of innovation to strengthening our culture. With great reasons to work here, take advantage by submitting your application to join our growing team.Q4 values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please contact .#q4orce #LI-Hybrid

Expected salary

Location

Toronto, ON

Job date

Sun, 18 Aug 2024 04:21:09 GMT

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