Estate Manager

Job title:

Estate Manager

Company

Jones Lang LaSalle

Job description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Responsible for supporting the operation of a large mixed-use Estate in Stratford, London.Objectives of Role
The overall responsibility is to support the operational requirement of the Estate and ensure that services meet or exceed the expectations of all stakeholders and guests. The person is expected to operate with a high-level of autonomy, as well as working effectively in a team to ensure seamless operations on the Estate.The Estate Manager will be expected to build working relationships with the Estate Occupiers, the PAM PM team, the client and all wider stakeholders.Due to the operation demands of this role, there is a requirement to be onsite Monday to Friday.Team Structure
The Estate Manager will report directly to the Senior Estate Manager but will work closely with the Client team and JLL Surveyors. The Estate Manager may be required to support Senior Estate Manager, Customer Experience Manager and Assistant Estate Manager.Key ObjectivesTo support the management of Estate FM operations to an exemplar levelTo communicate with customers, building meaningful business relationshipsTo organise and facilitate regular meetings and conferences with occupiers that further develops relationships and occupier satisfactionTo coordinate and undertake customer feedback in conjunction with the Customer Experience ManagerEnsuring prompt payment and coding of invoices to ensure a high standard of financial management is maintained.To maintain the Estate security procedures especially the business continuity plan and undertake local desktop exercises; to review and implement lock-down procedures and communicate to occupiersOverseeing adequate provision is made for emergency and out of hours cover, especially in relation to security, maintenance and cleaning.To take ownership of and fully resolve issues in a timely fashion – including property operational matters, all physical standards and procedures, occupier queries or complaints and any other event that may affect the normal operation of the Estate for the benefit of its customersImplementation and management of Health and Safety procedures & practices to ensure the estates remain compliant with legislation and guidelines.Deputising in place of the Senior Estate Manager when requiredTo oversee the management of all service providers in maintaining the Estate to the highest of standards for all occupiers, visitors, and guestsTo be a subject matter support for service providers and track strategic milestones.To support the service charge budget-setting in coordination with the SEM & Surveyor and to manage the budgets appropriately as well as producing quarterly variance reportsTo manage the clients’ expectations through interaction with the client teams developing trust and mutual respect in all forms of communication and action. Working to ensure clients business goals and initiatives are fulfilled and voids minimisedManage site regulations and procedures and review permits to work for all contractor activities on site. To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost-effective mannerEnsure that the procurement of all supplies and services as part of the Estates Services is undertaken in accordance with Client instructions and the JLL procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLL’s purchase ordering systems. Further monitor contractor performance against agreed KPI standards and review service contracts as appropriate

Supporting the Estate management team and Customer Experience Manager in creating promotional operational content to showcase Estate achievements.To ensure the defined and expected standards of the Estate are maintained at all times and to act accordingly if they standards are not being met for whatever reason and in respect of which ever part of the Estate.Collaborating and supporting with various utility consultants to evidence and track usage and billing across the relevant propertiesCollating and providing data for the Client’s ESG & sustainability platform.To understand local authority requirements regarding planning permissions and requirements for the Estate.To support with the compilation of Client Audit documentation, lead on Client site walks and rectify any business improvement findings.Oversee planned maintenance program projects to ensure all Estate Assets are kept in good working order.This list in non-exhaustive and ad hoc tasks may be required to support the Estate operations.CompetenciesPrevious contract management & specification experienceProficiency in Microsoft systems is mandatory, Microsoft Excel knowledge is advantageousCapable decision maker with can-do attitude, takes ownership and tracks solutions to completionExperience of managing service providersExperienced and capable at managing service charges, quarterly reviews and reconciliationsFamiliar/aware with the RICS code of practice for service chargesAbility to handle complex and varied workloadPrevious experience in formulation client reportsConfident individual with advanced public speaking capabilitiesPrevious experience of stakeholder communicationPrevious experience in working in a site based teamRequired Qualifications, Skills and ExperienceExperience in working in a Commercial Property or EstateM&E understanding / training advantageousA thorough understanding of Health and SafetyFinancial ManagementLocation:On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Expected salary

Location

London

Job date

Wed, 20 Nov 2024 06:31:24 GMT

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