The Epic Environment Management Lead oversees change control processes and coordinates key Epic environment activities including updates, upgrades, and build migration, in compliance with relevant ITIL service management practices. As a liaison between application and technical teams supporting Epic, the person coordinates technical aspects of Epic maintenance and support activities involving multiple teams.
Responsibilities
Coordinating and communicating the Epic environment strategy, including data migration methods and schedules
Coordinating existing change control processes to include Epic components and build
Participating in or leading Epic change control, upgrade planning, maintenance window planning, and go-live planning committees, including Epic Release Authorization approval process
Monitoring and optimizing Epic data migration strategies, overseeing large data loads and proper setting of environment controls
Coordinating and managing Epic upgrade and update activities
Tracking update and patch levels for each production and non-production Epic environment and servers
Creating and maintaining documentation for use in Epic infrastructure configuration, maintenance, and upgrade planning
Communicating information about Epic environment activities (refreshes/copy-downs, maintenance windows, upgrades, patches) and enforcing proper environment use for build, testing, and training to application and technical teams, and end users
Updating technical project plans, technical trackers, and other work plans
Participating in core Epic project leadership discussions and decisions
Acting as a liaison/coordinator between Epic application and technical/infrastructure teams supporting Epic, including Epic Hosting and Technical Services
Ensuring that the Epic systems teams provide routine system monitoring and that issues are mitigated
Working with Epic application and technical teams, and organization leadership to maintain and test downtime and recovery processes
Serving as the Montage administrator for the Epic tools used for system support and maintenance: Sherlock and Nova
Improving the Epic implementation, design, and maintenance process by evaluating the adequacy of the tool sets and introducing new tools, techniques, and practices to ensure efficiency and productivity
Collaborating with and backing up the Operational Analytics and Process Support Lead in the definition, optimization, oversight, and reporting on various ITIL processes employed across the HIT Division, including Change, Configuration, Incident, Problem Management practices and others
Experience/Competencies:
Experience coordinating technical teams in a healthcare provider environment
Strong leadership and communication skills
Ability to communicate with both application and technical team members
Process- and detail-oriented
Assertive and able to hold staff accountable for following established policy and procedure
Strong organizational skills and project management experience
Experience setting policies, procedures, equipment, and documentation standards
Familiarity with ITIL v4 framework, particularly service management practices
Technical background with a general understanding of the Epic technical infrastructure and support roles/responsibilities, including servers, storage, network, and desktop support teams
Education/Training/Certification
Bachelor’s degree or higher
The following training and/or certifications are required within 90 days of hire:
Epic Technical Overview of Implementation (no certification)
Epic Core Analyst Badge certification
Epic Data Courier certification
ITIL v4 Foundation certification
Assigned Work Hours:
Full-time (Exempt)
Position Type:
Regular
Pay Range (based on years of applicable experience):
