Engineer, Professional Services

Job title:

Engineer, Professional Services

Company

Softchoice

Job description

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.The impact you will have:Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture.In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable.As an Engineer on the Endpoint Management team within the Professional Services organization, you will have the opportunity to help lead the service delivery functions related to the setup, configuration, and administration of Microsoft and Apple endpoints (mobile and desktop) for our valued enterprise and public sector clients.What you’ll do:You will support the team on endpoint management projects, which would include upgrades, installations, configurations, migrations, security enhancement, administration, policy development, and user training. This will require a technical understanding of Microsoft System Center Configuration Manager (SCCM), Microsoft Intune, and Apple Device Support and Management.You will work closely with co-workers (internally), end-users (externally), and vendor representatives (Microsoft and Apple) on the installation, configuration, and troubleshooting of endpoint management environments, in accordance with contract SLAsYou will help to provide technical guidance and direction to Technicians on the team, in efforts to enhance and develop their expertise, experience, and skill setYou will have a hunger for learning, and take advantage of the opportunities to pursue relevant certifications and training in endpoint management technologies from Microsoft and Apple.You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.You will have the opportunity to work in a highly visible customer-facing role.You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.

You will do this by staying on top of new trends and technology updatesYou will also continually fine-tune your delivery, adoption, and problem-solving skills along the wayWhat you’ll bring to the table:A curious mindset, willing to ask the right questions to provide customers with the best possible solutionA problem solver with the capability to uncover & address the root cause of an issueA proactive work ethic that puts responsiveness to customers firstPassion for building strong relationships with customers and driving great CXComputer Science / Information Technology degree or diploma. Equivalent industry experience is a plusAbility to travel up to 10% of the timeMinimum of one year’s experience in a technical role (Technician) in a professional services capacity, or 3 + years of related industry experience.Training and / or certificates to include; Azure and Active Directory Fundamentals, Microsoft SCCM (System Center Configuration Manager), Windows 11 upgrades, and iOS / macOS system experience for device managementNot sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to . We are committed to working with you to best meet your needs.Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.Before you start with us, we will conduct a criminal record check, verify your education, and check your references.When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.Job Requisition ID: 6463
EoE/M/F/Vet/Disability#LI-NP1

Expected salary

Location

Oakville, ON

Job date

Sun, 23 Mar 2025 00:54:05 GMT

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