Engagement Supervisor

Job title:

Engagement Supervisor

Company

Mount Royal University

Job description

Job TitleEngagement SupervisorJob TypePermanentUnionMRSAPosition ClassificationSAC10 Academic Services XSalary Grade$70,841.00 – $89,646.00FT or PTFull-timeHybrid WorkThis position is eligiblePosition End Date (if applicable)LocationMRU Main Campus – Calgary, AB T3E 6K6 CA (Primary)About this PositionAbout the Office of Student ExperienceMount Royal University’s Office of Student Experience works closely with staff and faculty to better understand our students and learn what we can do to ensure their success. Our goal is to help students learn about and navigate campus resources. As such, we are home to Orientation, Mentorship, Multi-Faith and Spirituality supports, and larger-scale programming.About the roleReporting to the Manager of Student Experience, the Engagement Supervisor provides thoughtful oversight and execution support for multi-faceted programs, including Orientation, Experience and Engagement and the Multi-faith and Spirituality team. The supervisor oversees a team of three professional staff, 10+ faith leaders and is ultimately responsible for 40 Engagement Peers and 150+ Orientation Leaders. This role is responsible for overseeing and providing feedback on the complex day-to-day tasks of the Orientation Coordinator and Student Experience and Engagement Coordinators. Together, this team develops and executes high-impact, vibrant experiences on campus for students that support with developing students’ capability, resourcefulness and affinity to Mount Royal.The Supervisor is responsible for investigating student trends and developing valuable snapshots of the student experience for the larger campus community including faculty and staff. Working with the Manager of Student Experience, this position will develop and implement a robust engagement program rooted in best practice and theoretical understanding of student development.Additionally, they provide administrative and logistical support for all of the Office’s initiatives, including financial management, external facing stewardship and vendor coordination. The high-level, detail-oriented operational support provided by the supervisor is critical to the office’s success in developing and implementing impactful student transition and retention initiatives.ResponsibilitiesSupervision and AdministrationSupports, trains and onboards three full-time professional staff to achieve strategic goals focused on student retention and success.Leads the implementation of all aspects of the student programming within Multi-Faith and Spirituality, Orientation, as well as Student Experience and Engagement to ensure quality and seamless delivery.Implements best-in-class project management techniques to address high-volume, multifaceted interdepartmental demands, navigating competing priorities that include and impact a variety of internal and external service providers such as academic departments, student services, facilities, and external vendors.Responsible for supporting logistics and administration for all areas within the Student Experience department including set-ups, room booking, invoicing and hospitality needs.Supports Coordination as requiredEnsures all vendors and campus partners stakeholders for each event are managed and supported for event execution and safety, following all institutional policies and procedures.Develops and maintains accurate processes, procedures, and timelines for all aspects of the administrative, operational, and programmatic elements of the portfolio. This includes but is not limited to: program proposals, budgeting, material acquisition, vendor liaising, bookings, requests, and assessment.Program DevelopmentResponsible for the overarching strategic development, implementation and evaluation of comprehensive, university-wide programming to enhance student success, engagement and retention, aligned with the institution’s strategic plans.Design and implement a range of assessment tools and methods (Qualtrics, Mentimeter, Jamboards) to gather formative and summative student feedback to evaluate program touchpoints and identify student trends to inform strategic decision-making.Understands and uses leadership theories and student development theories including integration of community-based learning practices to support the management, recruitment and training of over 100 student volunteers, and the delivery of high-impact programming that achieves its objectives.Consults with members of the MRU community in order to provide accessible and inclusive programming and curriculum development that support students’ capability, resourcefulness, spiritual identity, or affinity to Mount Royal.Creates and maintains records of program data and reports (i.e. recruitment, surveys, tracking details) to support with the annual reporting for their portfolio.Collect, analyze and compare relevant data and student assessments to capture the student experience at Mount Royal.Maintains strong, professional relationships with Faculties, departments, institutes, and offices.Develops and assesses program outcomes including operational, programming, and learning outcomes.Supports the creation of detailed reports and metrics to align with strategic outcomes.Implements universal design for learning strategies and differentiated approaches for event planning and communication development for transition events.Communication and Strategic PartnershipsOversees the management and implementation of an innovative sponsorship strategy with external vendors to create meaningful opportunities for engagement to maximize revenue including drafting proposals, developing performance indicators, and cultivating reciprocal relationships while following all relevant institutional policies and procedures.Directs strategic communication plans and broader campaigns that include print, email, creative, media, and digital elements using brand guidelines and best practices.Responsible for all content approval and oversight of development including graphics and written materials for all communication efforts.Navigates relationships with partners, both on campus and external, by demonstrating business acumen and strong partner relations management focused on ROI’s for both parties.

Collaborates with The Foundation, legal and finance to develop sponsorship materials, agreements and invoicing for all financial partnerships.Demonstrates strong stewardship by providing partners with appropriate assessments, metrics and photos after each activation/engagement.Budget ManagementOversees the budget for their portfolio and large-scale events which include robust future planning, all non-labour operational expenses, one-time funding requests, needs-identification, as well as and sponsorship dollars and external funding.Provides regular updates on budget spends and actuals to support with the forecasting for each budget cycle.Develops long-term strategies and financial fundraising/sponsorship goals that are informed by best practices to increase and expand financial partnerships within the Office of Student Experience.Monitors and tracks spending and revenue, including managing invoices, vendor forms, agreements and contracts in relation to MRU’s policies and procedures to ensure proper financial management and tracking.Other duties as assigned.QualificationsThree or four years year bachelor’s degree or equivalent.3-5 years of work experience in the related field.Program development experienceLeadership experience and awareness of team building best practicesDemonstrated ability in event planning and executionCrisis management experienceRequires knowledge of adult learning theory and student development, counseling, coaching and assessment of skills.Ability to work under pressure while maintaining great attention to detail as well as multitasking. Background in education and a post secondary environment would be an asset.Comfort working with people at various levels of authority internal and external to the university including, deans, faculty, and department managers and students.Salary: $70,841 – $89,646 per annumClosing Date: May15, 2025A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.If you require accommodation to participate in the recruitment process, please notify and we will work together on your accommodation request.About MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor’s degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. MRU also boasts one of Canada’s elite Aviation Accreditation Board International (AABI) accredited programs. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU’s and .What We OfferTalented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.

Expected salary

$70841 – 89646 per year

Location

Calgary, AB

Job date

Sat, 10 May 2025 04:23:34 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.