Endoscopy Booking Support

Job title:

Endoscopy Booking Support

Company

NHS

Job description

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship.The role is a hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team.The role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner, ensuring patient focus at all times and always greeting patients with a smile. The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Careflow, Solus and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.Main duties of the jobTo undertake clerical duties; this includes providing and receiving routine information requiring tact or persuasive skills, communicating tactfully with patients and staff about appointments or any other queries deemed necessary. The role also involves communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments.About usUniversity Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research.The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us.We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours.We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working.You can select your preferences upon application.DetailsDate posted20 June 2025Pay schemeAgenda for changeBandBand 2Salary£24,169 a year per annumContractPermanentWorking patternFull-timeReference number205-7057417-BJob locationsRoyal Stoke and County HospitalsNewcastle RoadStoke on TrentST4 6QGJob descriptionJob responsibilitiesFor further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. Job descriptionJob responsibilitiesFor further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.Person SpecificationExperienceEssential

• Experience of working under own supervision in a busy environment Ability to work as part of a team Knowledge of Word & Excel

Desirable

• Experience working in a patient environment

Education and qualificationsEssential

• GCSE Maths and English at grade C or above, or equivalent qualifications

Desirable

• NVQ in customer related/ administration or working towards this

Person SpecificationExperienceEssential

• Experience of working under own supervision in a busy environment Ability to work as part of a team Knowledge of Word & Excel

Desirable

• Experience working in a patient environment

Education and qualificationsEssential

• GCSE Maths and English at grade C or above, or equivalent qualifications

Desirable

• NVQ in customer related/ administration or working towards this

Expected salary

£24169 per year

Location

Stoke-on-Trent

Job date

Sun, 22 Jun 2025 01:53:33 GMT

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