EMEA Operations Director

Job title:

EMEA Operations Director

Company

Jones Lang LaSalle

Job description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job Description: Operations Director (Account-based)Company Overview: Join our dynamic and growing organization as an Operations Director based on an account. We are a leading commercial real estate firm committed to delivering superior services to our clients. As an Operations Director, you will play a pivotal role in ensuring smooth and efficient operational processes, providing exceptional client experiences, and driving successful project outcomes.Job Summary: We are seeking a highly skilled and experienced Operations Director to oversee the account-based operations for a technology organization. The successful candidate will be responsible for managing operational activities, collaborating with cross-functional teams, building strong client relationships, and driving strategic initiatives across an EMEA portfolio of over fifty countries and 2.7m sqft.Responsibilities:

• Account Management: Develop and maintain strong relationships with key stakeholders, serving as the primary point of contact for the designated account.
• Operations Oversight: Manage and optimize day-to-day operational activities, ensuring efficiency, adherence to processes, and implementation of best practices across all seven sub regions.
• Performance Management: Set clear performance goals for the team and monitor progress, providing regular feedback and coaching. Identify and implement performance improvement initiatives.
• Financial Management: Collaborate with finance teams to develop and review budgets, financial forecasts, and reporting related to the account. Monitor financial performance to 1% variance and identify opportunities for cost optimization.
• Process Improvement: Continuously evaluate operational processes to identify areas for improvement, streamlining workflows, and enhancing productivity.
• Team Leadership: Lead, inspire, and motivate a diverse team of over 200, promoting a positive and inclusive work environment. Foster a culture of collaboration, innovation, and high-performance.
• Client Satisfaction: Proactively engage with clients to understand their needs, address concerns, and ensure exceptional service delivery. Act as an escalation point for any client-related issues with the highest standard of proactive communication.
• Strategic Initiatives: Contribute to the development and execution of strategic plans, identifying opportunities for growth and operational excellence within the account.
• Risk Management: Identify operational risks and implement appropriate risk mitigation strategies. Ensure compliance with relevant legal and regulatory requirements.

Requirements:

• Proven experience in a senior leadership role overseeing operations, preferably within the commercial real estate industry.
• Strong knowledge of account management principles and practices, with a track record of building and maintaining successful client relationships.
• Demonstrated experience implementing operational best practices, process improvement methodologies, and driving operational efficiency.
• Exceptional leadership and people management skills, with the ability to mentor and inspire team members to achieve their full potential.
• Strong financial acumen and experience in budget management, financial analysis, and forecasting.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels.
• Proactive and results-oriented mindset, with the ability to handle multiple priorities and work under pressure.
• Proficiency in using relevant software and systems.

#LI-JB2Location:On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Expected salary

Location

London

Job date

Fri, 22 Nov 2024 23:48:01 GMT

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