Director of Suites & Catering – Rogers Centre in Toronto, Ontario

Description

LEGENDS

Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment.

THE ROLE

The Director of Suites and Catering will report to the General Manager and will be responsible for effectively and profitably managing and directing all day-to-day aspects of Suites and Catering, ensuring that a high level of fan experience is delivered and achieved.

ESSENTIAL FUNCTIONS

• Manage all premium facets to meet operational budgets, manage monthly P&L statements and ensure that all financial reporting is accurate.

• Foster a partnership with the Client to deliver on fan experiences for all events.

• Create and foster a positive team member experience.

• Provide leadership, coaching and mentorship to the staff responsible for executing the Suites and Catering team’s business plan.

• Maintain cost as it pertains to labour and operating supplies, work within budgeted guidelines.

• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.

• Oversee inventory for suites and catering services operations.

• Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.

• Ensure proper hiring and promoting of associates per Legends Hospitality Standards and CBA.

• Work closely with sub-contractors to ensure all needs are met, and the terms of the contract are followed.

• Maintaining existing programs and developing new concepts to ensure the highest possible quality of food service.

• Develop yearly operational budgets.

• Perform other related duties, tasks and responsibilities as required.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• The ideal candidate will have a bachelor’s degree with a minimum of 5-7 years management experience in the contract foodservice industry, preferably in premium services, catering, and concessions environment for either a sports and entertainment venue or hotel property.

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.

• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.

• Customer service oriented with the ability to interact with all levels of management.

• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.

• Must be able to work in a team environment.

• Knowledge of accounting procedures, POS and inventory management systems is preferred

• Proficiency in Microsoft Office.

• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and RSP plan.

WORKING CONDITIONS

Location: On Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Legends will provide reasonable accommodation upon request for qualified individuals with disabilities in the job application process.

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