Director of Security & IT

The Operations team at Customer.io is looking for a Director of Security and IT to join our team. In this role, you will be responsible for developing and implementing a comprehensive internal security and IT strategy that aligns with our three-year vision. Reporting directly to the VP of Operations, you will oversee and grow our Internal IT team while ensuring our internal systems and physical assets are robust, secure, and scalable. This role is pivotal to the success of our company, requiring expertise in incident response, compliance, and security frameworks.

Some Things You’ll Do:

• Develop and maintain incident response playbooks and lead incident management processes.
• Oversee GRC work streams in collaboration with Legal and Engineering, including ISO27001 and SOC2 Type 2.
• Design and execute the business’s operational security and IT roadmap in alignment with our three-year strategic goals.
• Partner with Platform Engineering, Security Operations, and SRE teams to create efficiencies.
• Manage and grow the Internal IT team, providing mentorship and fostering a collaborative and high-performing culture.
• Ensure the resilience, security, and efficiency of Customer.io’s internal IT systems, tools, and processes to reduce friction and protect our employee’s digital footprints.
• Foster a security mindset, driving security education across the business.
• Develop business continuity and disaster recovery plans.
• Drive collaboration across departments (security in dev, HR, customer engagements & education).
• Establish KPIs, metrics to drive investments and outcomes.

What We’re Looking For:

• 7+ years of experience in IT and security management roles, with at least 3 years in a leadership position.
• Proven expertise in managing compliance frameworks such as ISO27001 and SOC2 Type 2.
• Hands-on experience in developing and implementing security strategies and incident response playbooks.
• Strong understanding of cloud-based IT infrastructure, security best practices, and modern tooling for monitoring and compliance.
• Demonstrated ability to lead and develop teams, providing coaching and fostering professional growth.
• Exceptional problem-solving and communication skills to interact effectively with stakeholders across the organization.
• Relevant certifications such as CISSP, CISM, or equivalent are preferred.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,800 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $190,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO – we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching – up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you’re interested in the position! We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here’s what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 60-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with two potential team members
5. Final Interview

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.