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Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
We are currently seeking a Director of Customer Education to join our Customer Success Team. We offer a hybrid work environment and are looking for someone to join us in Vancouver, Calgary or Toronto. We’re open to hiring someone remotely across Canada or the U.S. for the right candidate.
We are looking for a Director of Customer Education (CE) to lead our education strategy and execution, accelerating customer adoption and driving product proficiency at scale. This role is responsible for Clio Academy, the Clio Certified Administrator Program, and all customer education experiences—from on-demand training to instructor-led sessions.
You will build and lead a high-performing team of instructional designers, facilitators, content producers, and technical writers. You’ll partner cross-functionally with Product Marketing, Product, Customer Success, and Support to ensure customers are empowered with the knowledge and confidence to succeed with Clio.
Customer Education Strategy & Programs
Learning Content & Experiences
Cross-functional Partnerships
AI & Innovation in Education
Team Leadership & Operations
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
The full salary range* for this role is $145,600 to $182,000 to $218,400 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee’s location.
In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
Apply
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