Director, Customer Business Unit

Job title:

Director, Customer Business Unit

Company

Celestica

Job description

Req ID: 126398
Remote Position: Yes
Region: Americas
Country: Canada
State/Province: Ontario
City: Remote Employee CanadaSummaryThe Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads or a group of customers sub-division, or manage a significant or strategic account in our growing Connectivity and Cloud Solutions business. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services.
The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities:

• Contract and commercial management
• Account profitability and financial performance
• Overall Customer Satisfaction
• Developing and executing Account Plans for growth
• Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT)
• Identifying customer needs and expectations and opportunities for growth
• Supporting Sales and Business Development for new and competitive business quotes
• Coordination of new program introductions and product transfers between sites

Ideal Experience

• Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership.
• Working knowledge of EMS/JDM/ODM business engagement models.
• Experience in working with contemporary supply chain management principles, practices and buying behaviors.
• Demonstrated ability to achieve financial performance objectives in both revenue and profit.
• Comfort with key operational and financial metrics; with a track record of always knowing your numbers
• Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations
• Five years experience in Account Management, Bus. Dev related roles with a proven track record
• Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment
• Strategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions
• Strong analytical skills with the ability to challenge and make decisions based on limited data
• Ability to manage complexity across multiple organizations and product lines

Detailed DescriptionWill typically manage a customer portfolio or sub-division with & $100M plus annual revenue. The relationships will be complex in nature with interfaces to several different customer functional CLS sites.The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director’s ownership. This includes long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates.Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BUs. Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of
objectives.Directs & controls directly or indirectly the activities of a cross functional team. through several local managers. Assigns objectives, reviews performance & approves employee compensation where appropriate, coaches for improved performance. Regularly interacts with exec &/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing & persuading other senior level managers. May represent the organization in public speaking venues and trade events.Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives. Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule. Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.

Manages current & planned programs to achieve planned revenue. Monitors plans to meet commitments & schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. Prepares, distributes & analyzes customer surveys & self-assessments. Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies. Participates in the pricing/bid preparation process & contract development. Monitors the impact on cash cycle and presents charges to the customers where appropriate under the terms of the MSA. Provides performance reporting & analysis for monthly commercial and operations reviews &
quarterly Customer Satisfaction.Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required.
• Frequent overnight travel may be required
• Duties of this position may require working very long hours for months at a time

Typical Experience

• Twelve plus years of relevant experience

Typical Education

• Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred.
• Educational requirements may vary by geography.

NotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.The salary range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: $160k-$190k AnnuallyCelestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Expected salary

$160000 – 190000 per year

Location

Ontario

Job date

Sun, 08 Jun 2025 02:09:54 GMT

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