Device Management Support Specialist

Job title:

Device Management Support Specialist

Company

University of Toronto

Job description

Date Posted: 10/02/2024
Req ID: 36527
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Apps & Solutions Integration
Campus: St. George (Downtown Toronto)
Position Number: 00056218Description:About us:The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.Your opportunity:Under the general direction of the Executive Director, Enterprise Applications & Solutions Integration or their designate, you will be part of a dynamic, collaborative and innovative team focused on delivering transformational technology solutions to the University. Through your efforts in this position, you will directly help improve the University’s administrative management and student systems.Your responsibilities will include:

• Develop and maintain hardware and software configurations
• Consult with personnel on travel device needs
• Applying established standards when deploying software and hardware
• Providing training and support on devices loaned out
• Manage & track the loaning of hardware devices to personnel
• Work closely with the Research Security and Information Security teams
• Inspect (forensics evaluation), scrub & reprovision returned hardware
• Training on Azure DevOps. Knowledge of Azure DevOps an asset

Essential Qualifications:

• Bachelor’s Degree or acceptable combination of equivalent experience.
• Minimum three years.
• Proficient in operating systems Microsoft Windows 10 & 11, Apple macOS, Android OS & Apple iOS
• Excellent communication skills and customer service
• Proven troubleshooting support skills using technical resources for hardware, software and applications issue resolution
• The ability to work in a fast-paced environment where time sensitive matters must be resolved immediately

To be successful in this role you will be:

• Approachable
• Communicator
• Diplomatic
• Organized
• Problem solver
• Team player

NOTE: This is a ONE year-term positionClosing Date: 10/16/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 — $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Khristen SivaramalingamLived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Expected salary

$66715 per year

Location

Toronto, ON

Job date

Thu, 03 Oct 2024 22:42:56 GMT

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