Delivery Resourcing Co-ordinator

Job title:

Delivery Resourcing Co-ordinator

Company

Telefonica Tech UK&I (Data & AI)

Job description

Company DescriptionTelefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.Values: Open, Trusted and BoldTrusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Job DescriptionROLE
The purpose of this role is to support the management of our Delivery team of consultants to ensure our clients’ needs and projects are efficiently and commercially resourced. Working with the Delivery Resourcing Manager supporting planning and management of consultants of all grades. This role partners and works closely with leadership, sales, talent acquisition and the People Team to help deliver operational excellence.Responsibilities are varied and will involve working with different functions within Telefonica Tech. You will be naturally collaborative, put people at the core (our central value), highly organised with great communication skills and attention to detail.RESPONSIBILITIES

• Support resourcing decisions on current/future projects, together with the Delivery Resourcing Manager and other team members
• Work with Senior Delivery Consultants and Sales to shape resource forecast for forthcoming engagements
• Contribute to resource meetings to understand impacts to resource needs (new projects, timeline movement, etc.) and facilitates risk/issue mitigations
• Proactively reviews opportunity pipeline to create and understand the picture of upcoming demand
• Works with the Delivery Resourcing Manager to understand and communicates the impacts (financial, client relationship, risk to project) of applying one resource over another or removing a resource from work
• Support developing reporting and monitoring requirements; Proactively reviews employee data and develops and communicates meaningful insights on trends, forecasts, opportunities for improvement and areas of concern; provides suggestions for improvement
• Help administrate our resourcing management software (Float)
• Contribute to resource reports and resource forecasts
• Keep team members informed around forthcoming roles and projects
• Work with Project Managers in identifying changes to the resource profile due to project deviations, delays, opportunities
• Liaise with Head of Delivery and People Team for recruitment/resourcing workforce planning
• Liaise with Recruitment Agencies for contractor requirements
• Monitors utilisation to target performance, investigates outliers and recommend plan for remediation

QualificationsEXPERIENCE/SKILLS

• Excellent attention to detail and accuracy; ensures facts are correct, complete, and consistent
• Communicate effectively with a range of people, both face to face and virtually
• Understands how to handle, resolve, and escalate enquiries, pass on information promptly
• Curious – Keen to learn and share new skills
• Action driven, service oriented, and proactive with an ability to work with autonomy
• Excellent time management and ability to multi-task among competing demands
• Comfortable in clarifying ambiguous requirements and in a fast-paced environment with frequent deadlines
• Familiar with basic commercial and financial principles of project management
• Ability to follow processes and suggest improvements in resourcing efficiencies
• Collaborative
• Tenacious, pragmatic, and resilient

Additional InformationWe don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

Expected salary

Location

London

Job date

Fri, 22 Nov 2024 23:48:06 GMT

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