Defence Business Services (DBS) – Infrastructure Environments/Incident Manager – Oracle CP&F

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Tomlinson House, Norcross, Blackpool, Lancashire – Abbey Wood North, Bristol,South West, Stoke Gifford

About the job

Job summary

Are you a dedicated person who is passionate about making a difference? 

Would you like to work for the Ministry of Defence? 

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. 

• Our Vision – To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. 

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working. 

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026. 

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. 

Come and join the DBS community today! 

Job description

The DBS Digital Information Team (DIT) support, deliver and maintain a wide range of on premise, Software as a Service (SAAS), Platform as a Services (PAAS) and robotic products for defence.

DIT products support thousands of users across defence and a significant number of key defence activities ranging from:

• Oracle Ebusiness Suite for our Finance and Commercial activities
• Oracle Fusion (SaaS) for our Civilian Personal HR, Payroll and Expenses activities
• Oracle (PAAS) for our Apex and Webservices
• Remedy for DBS’ core change, case and incident management
• Solution Interfacing & API connectivity deliver timely and secure data
• Mi & reporting Services against all of the above

As the DBS DIT Infrastructure Environments/Incident Manager – you will be responsible for the administration of Oracle EBS (CP&F) and other small systems environments and the management of DBS Infrastructure live service incidents.

The DBS DIT Infrastructure Environments/Incident Manager is responsible for but not limited to:

Environments Management

• Maintaining and managing the environments used to build and test changes and fixes to software and/or processes on the core Finance and Commercial platforms via liaison with appropriate technical Database and Systems administrators.
• Where appropriate provide technical delivery support to the Project and Programme Managers for the Financial and Commercial change programme
• Ensure security policies and procedures are in place during the development of applications and systems to ensure that proper controls are incorporated and that sensitive information is dealt with in line with MoD standards.
• Ensure that the introduction of new and modified services happens in a planned and controlled manner.
• Introducing new procedures and ways of working to consistently manage environment demand across the Finance, Commercial and Infrastructure Programmes

Incident management

• Managing Incidents and Service Requests raised against the DBS Infrastructure Programme, ensuring all are resolved within the agreed Service Level Agreements (SLAs), escalating where necessary to the DBS senior management team
• Utilising the DBS DIT Incident Management and Configuration Management Tools (Remedy & GITLAB)

Stakeholder management

• Building and maintain working relationships with Function Leads / Key Stakeholders
• Providing root cause analysis of system issues and live incidents, providing monthly performance statistics and explanations where SLAs have been breached.

Person specification

Essential

• Strong oral and written communication and workshop facilitation skills.
• Proven leadership and managerial skills.
• Experience and understanding of environment management.

To have or be willing to obtain: 

• ITIL Foundation
• MOD Financial Skills Certificate

Desirable

• At least 3 years’ experience in IT services and Infrastructure
• Excellent knowledge of Financial and Commercial Processes

Behaviours

We’ll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Leadership

Technical skills

We’ll assess you against these technical skills during the selection process:

• DDAT – Senior IT Service Manager Level 5

Benefits

Alongside your salary of £43,080, Ministry of Defence contributes £12,480 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• An environment with flexible working options Monday-Friday 
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King’s birthday 
• Hybrid working, where role permits 
• An opportunity to be considered for Reward & Recognition- £250-£5000 per year. 
• Family friendly policies including parental leave and adoption leave 
• Learning and development tailored to your role 
• Professional and personal development of skills 
• A culture encouraging inclusion and diversity 
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments  
• Special paid leave to volunteer up to 6 days per year 

Allowances 

The post does not offer relocation expenses. 

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. 

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. 

Employment Hours 

This position is advertised at 37 hours per week. 

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Steph Robbins
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact [email protected] in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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