Data and Gifts Processing Associate

Position Title: Data and Gifts Processing Associate

Location: Remote (USA)

Salary: $52,000 – $60,000

Status: Full-time, salaried, exempt 

Reports to: Donor Services Manager

ABOUT US:

Since 1988, Rainforest Trust has been safeguarding imperiled tropical habitats and saving endangered species by establishing protected areas in partnership with local organizations and communities. With our partners, we have protected more than 51 million acres of vital habitat across Latin America, Africa, Asia and the Pacific. Rainforest Trust is a 501c3 nonprofit organization that relies upon the generous support of the public to successfully implement our important conservation action.

HOW YOU’LL CONTRIBUTE TO OUR MISSION:

• Process donations in a timely manner to maintain records accuracy, donor confidentiality, and ensure compliance, in service of effective relationship management and fundraising efforts.
• Contribute to database upkeep through data entry and hygiene projects and tasks, like new record creation, data entry, and clean-up projects to ensure the database houses up-to-date and informative information.
• Support Philanthropy & Marketing department by responding to all donor inquiries and requests via phone and email, including requests for information changes, monthly donation changes, updates to subscription preferences, and receipt or other documentation requests, as well as internal requests made by our Fundraising and Marketing teams.
• Collaborate within the team and across the department to build, help maintain, and update Standard Operating Procedures in service of data hygiene, streamlined gift processing and data entry processes, and transparency across work.
• Lead monthly reconciliation processes in collaboration with Finance, elevating issues identified across records when significant discrepancies arise.

TO SUCCEED IN THIS ROLE, WE’RE HOPING YOU’LL HAVE:

• Experience working with a CRM within a fundraising non-profit organization. This will require you to have a process-oriented and methodical approach, with the ability to meticulously follow detailed workflows. You should possess strong organizational skills, capable of managing workload and recurring tasks with little to no supervision. This also requires you to have the ability to handle donations efficiently, ensuring timely processing and accurate record updates while prioritizing urgent tasks. Additionally, a commitment to maintaining the confidentiality and security of donor information is essential.
• A strong technical proficiency in Google Suite, including Google Sheets and MS Excel, with expertise of advanced features such as pivot tables. You should also have the ability to accurately and consistently input and manage data in the CRM, with excellent attention to detail to ensure high data quality and integrity.
• A highly collaborative approach and experience in supporting both internal and external stakeholders. This will require you to have previous experience collaborating with accounting and finance teams and have a basic understanding of financial reporting. You should be able to proactively assess processes to ensure the team and department are operating efficiently and can establish, document, and disseminate standard operating procedures. We also hope you have experience in customer service or similar roles responding to inquiries via both email and phone to respond to donor inquiries and requests.

EQUAL OPPORTUNITY EMPLOYER

Rainforest Trust values the diversity of our planet and environment and wants our team to reflect the richness of the global population we serve. We believe that striving to maintain a demographically diverse workforce where employees are treated equitably and feel a strong sense of inclusion is not only an ethical imperative but also a key driver of innovation and excellence, enhancing our ability to fulfill our mission of conserving and protecting our natural environment.  

We put this belief into action by striving to apply a diversity, equity, and inclusion lens to every aspect of employment, from how we hire and recruit, to how we determine compensation and benefits, to the training and development we offer, and the working conditions we create. 

Research shows that while cis-men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks (especially groups that are underrepresented in the conservations field) tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single qualification, please still get in touch. We’d love to have a chat and see if you could be a great fit!

We are an equal-opportunity employer and give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

WORKING CONDITIONS AND TRAVEL REQUIREMENTS

Rainforest Trust is a remote first organization and the incumbent will be expected to work primarily from home with an excellent internet connection, though part-time office space may be available in Warrenton, VA and/or Washington DC. Occasional national and/or international travel may be required for organizational meetings and other events. 

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Ability to remain in a stationary position at a computer terminal for an extended period. The person in this position frequently communicates with colleagues both verbally and in writing and must be able to exchange accurate, neat and thorough information. 

ANTICIPATED SALARY 

The salary range for this position is $52,000- $60,000 commensurate with experience. This base compensation range represents the anticipated low and high range of wages for this position. Salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies, and proficiency for the role. Information on other benefits may be found on our Careers Page.