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Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
This is a brand new role that is critical SME role in the Customer Outcomes Department. You will support the development and delivery of the Bank’s strategy to lead the way in inclusive digital banking by ensuring every customer with additional needs is supported, valued and empowered to achieve financial wellbeing.
Responsibilities include:
Responsible for designing and implementing policy, processes and new forms of support for customers with additional needs.
Support the Bank’s work to help proactively identify customers with additional needs, including through the use of data.
Work closely with the Bank’s customer-facing teams to support the rollout of new support initiatives and continuous improvement.
Provide internal training and challenge to support local QC/QA/T&C.
Provide critical SME input on vulnerability to all areas of the Bank (Product governance, communication, marketing, customer testing and insight, MI)
Support delivery of the Bank’s VC data strategy to provide actionable MI on the outcomes being experienced by our customers with additional needs.
Work closely with QA and Outcome Testing teams to address areas of improvement linked to VC.
Work closely with internal stakeholders, including executives, product, engineers, legal, and compliance.
Respond to questions and queries from the Regulator.
Requirements
Benefits
About Us
You may be put off applying for a role because you don’t tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. So, if you’re excited about working with us, but aren’t sure if you’re 100% there yet, get in touch anyway.
We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
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