Customer Support Specialist

Job title:

Customer Support Specialist

Company

ProPivotal

Job description

Customer Support SpecialistAs a Customer Support Specialist, you will serve as the first point of contact for our partners, addressing their inquiries, resolving issues, and ensuring an exceptional customer experience. You will work closely with various teams to manage escalated issues, offer feedback, and enhance partner relationships. This position involves utilizing Salesforce and other tools to track interactions and key performance metrics. The role offers £13 per hour.Responsibilities:

• Serve as the primary contact for partners, responding to inquiries via phone, email, live chat, or social media
• Resolve a variety of partner and potential partner issues, ensuring satisfaction
• Troubleshoot technical issues and collaborate with management to identify solutions
• Coordinate communication across multiple channels to ensure timely resolution of support cases
• Record all partner interactions in Salesforce and other relevant service platforms
• Generate and present reports on support cases and partner performance

Qualifications:

• 1-2 years of experience in a customer support role
• Excellent time management, prioritization, and multi-tasking abilities
• Experience working with customer satisfaction targets and operational metrics (e.g., quality, handling time)
• Moderate knowledge of Excel, Salesforce, and affiliate platforms

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you’ll love. As one of the area’s largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.

Expected salary

£13 per hour

Location

Oxford

Job date

Tue, 14 Jan 2025 00:21:21 GMT

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