Customer Support Representative

Job title:

Customer Support Representative

Company

iManage

Job description

iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.Whoever you are, whatever you do, however you work. Make it mean something at iManage.Customer Support RepresentativeBelfast, United KingdomFull TimeCustomer SupportMid LevelWe offer a flexible working policy that empowers iManage employees to balance work and well-being. We encourage two days per week in-office collaboration, offering opportunities to learn from peers in person, while also providing the flexibility needed for a meaningful work-life balance.Being a Customer Support Representative at iManage Means…You are ready to jump into one of iManage’s innovative and exciting teams to support the global end users of our product and help them achieve success. Our Closing Folders team helps to automate the management of closing checklists, signature pages, and closing books in complex corporate legal transactions. As a part of a small team, you will learn everything there is to know about our product and customers.This team is filled with easygoing and passionate individuals, so you’ll have the opportunity to learn new things at your own pace while taking pride in the work you put in. We value innovation and out of the box thinking to solve complex business problems and identify opportunities for our technology to evolve – it is about curiosity, creativity, and a commitment to excellence in an everchanging environment. At iManage, you will make your mark on a collaborative team while growing your career and having fun along the way!iM Responsible For…

• Responding to global customer inquiries over phone and email in a timely manner.
• Supporting our product roadmap by reporting feedback from our customers to leadership.
• Helping to create marketing collateral such as monthly newsletters, technical documentation and help center articles.
• Working with our internal teams to test new features and report bugs in the product.
• Helping with special projects to keep our team running such as: supporting day to day operations, maintaining external service agreements, and assisting in the onboarding activities for our new employees and customers.

iM Qualified Because I have…

• A Bachelor’s degree in Communication or related field.
• Previous customer service experience.
• Excellent communication skills both written and verbal.
• Exceptional attention to detail, ensuring accuracy and precision in all tasks and deliverables.
• A passion for technology and knowledge of basic computer programs (Microsoft Office Suite).
• A can-do attitude and ability to handle multiple priorities in an organized manner.

Don’t meet every qualification listed above? Studies show that women and people of colour are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn’t align perfectly with every qualification we encourage you to apply anyways!iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By…

• Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in.
• Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.
• Rewarding me with an annual performance-based bonus.
• Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)
• Matching my pension contribution (up to 6%)
• Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs.
• Providing Group life cover, including life insurance, income protection, and critical illness protection.
• Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to so our team members can review.About iManage…At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.Whoever you are, whatever you do, however you work. Make it mean something at iManage.iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at:Please see our privacy statement for more information on how we handle your personal data:#LI-SR1
#LI-HybridApplyApply for this positionRequired*Apply withFirst Name*Last Name*Email Address*Phone*AddressResume*We’ve received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orWe’d like you to read the information below regarding the information we will collect from you for recruitment related activities in accordance with GDPR and to get your consent to store your Data.We’ll only collect and process your data for recruitment related purposes. We’ll never share or transfer your data with anyone else for any purposes outside our recruitment process and it will be stored in our Applicant Tracking System.When you submit your application, we’ll collect and store your CV, contact details and any further information you provide at the point of application. We may add to the information we collect throughout the interview process and we’ll need to collect some further details when making a job offer. Depending on your location this may include things like your personal address and right to work.We will keep your information stored on our Application Tracking System and you can request us to delete your data or correct any inaccuracies on our Applicant Tracking System. You can contact the recruitment team to request access to or for us to delete your data that we have collected on our system. For any requests, you can get in touch with us onBy clicking the ‘Yes- I Accept’ button you will be giving iManage your consent to use your data in accordance with our recruitment policy. **How did you hear about us?*Who referred you (If applicable)Are you legally authorised to work in the U.K?*Human Check*This website uses cookies and other analytics technologies. By selecting “Allow”, you consent to the recording, use and sharing of your website activity by this website and its service providers.

Expected salary

Location

Belfast

Job date

Sun, 16 Mar 2025 06:49:21 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.