Customer Support Manager (DIRECT HIRE)

Job title:

Customer Support Manager (DIRECT HIRE)

Company

The Arnold Group

Job description

Please submit resume to taghutch@arnoldgrouphr.com to apply.Pay Rate/Range: $48,000-60,000/yrDescription: Seeking a Customer Support Manager for a local growing bank. The Customer Support Manager oversees the Customer Support Center, including planning, scheduling, coordination and supervision. Will hire, train, coach and motivate the Customer Support team. Work with Retail Location Managers and eBranch Managers to ensure processes meet external customer needs and serve internal customers. The Customer Support Manager will learn and work with multiple systems such as phone, chat, online banking admin, Excel and Word and provide monthly reporting on call volume, chat volume and any activity generated in the support area.Job Requirements: Must be a self starter, have a solid customer focus for external and internal customers, great confidence, have an excellent business sense and be able to set and exceed goals. Excellent problem solving and communication skills are required. Must be detail oriented with strong follow up skills and be able to adapt to changing regulations. Good organizational and time management skills are essential for success. Must have previous management experience.

Job Type: Direct HireShift/Schedule: Monday-Friday, 8:00am-5:00pmThe Arnold Group is an Equal Opportunity Employer (EOE)About Us:Looking for a job that fits your skills and goals? Since 1979, The Arnold Group (TAG) has been helping job seekers find the right opportunities-whether it’s temporary work, a long-term career, or something in between. We’re here to connect you with the right fit and provide the support you need to succeed.Let’s find your next opportunity together…

Expected salary

$48000 – 60000 per year

Location

Hutchinson, KS

Job date

Sat, 31 May 2025 23:29:29 GMT

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