Customer Support Executive

Job title:

Customer Support Executive

Company

Kamma

Job description

What is the role?As we scale, we are seeking a proactive Customer Support Executive to join our team. This critical role involves nurturing customer relationships, identifying upsell opportunities, and championing customer feedback within the business. You will ensure our customers unlock the full value of Kamma’s products, driving their success while contributing to ours.This position is perfect for someone with an entrepreneurial mindset, eager for rapid career progression in a high-growth, innovative tech company, and curious to learn about the technology that powers our solutions.What you’ll be doing:

• Managing support tickets: Responding promptly and effectively to customer support inquiries, ensuring each ticket is resolved efficiently while maintaining clear communication throughout the process.
• Owning the customer journey: Acting as a trusted advisor from onboarding through to long-term success, ensuring customers maximise their use of Kamma’s products.
• Building strong relationships: Cultivating connections with stakeholders at all levels, from senior decision-makers to operational teams, to understand their unique needs and challenges.
• Representing Kamma: Embodying a customer-first attitude and consistently delivering exceptional service to reinforce Kamma’s reputation.
• Managing retention and risk: Proactively addressing customer concerns, monitoring usage patterns, and implementing strategies to minimise churn.
• Championing customer insights: Acting as the voice of the customer within Kamma, collaborating with internal teams to ensure feedback drives product and service improvements.
• Providing insights: Tracking and reporting on key metrics and KPIs, offering valuable insights to the team and leadership.

You should apply if you:

• Love helping people: You’re passionate about supporting customers, solving problems, and ensuring they have the best experience with our products.
• Are an articulate communicator: Confident and clear when engaging with customers over the phone, in person, or in writing.
• Are tech-savvy: Comfortable learning new technology and engaging in technical discussions (with internal support) with customers’ IT and product teams, particularly around integrations.
• Are organised and efficient: Exceptional at time management, ensuring no opportunity is missed.
• Enjoy relationship-building: A natural networker who values meaningful, mutually beneficial client relationships.

This role isn’t for you if:

• You prefer minimal communication: This role requires regular interaction with customers, mostly over the phone with some communication over email.
• You struggle with multitasking: You’ll often need to manage multiple priorities and adapt to varying customer needs.
• You’re looking for a fully remote role: Kamma is a hybrid company that values regular in-person collaboration.

Our Interview Process: * Talent Screen – 30-40 mins – A video call with a member of our Talent Team.

• Takeaway Task – A timed 1-2 hour task testing your technical competency.
• Hiring Manager Interview – 1 hr – Reviewing your task and a deep dive into your skills & experience.
• Founder Interview – 30 mins – Values based interview with Kamma’s Founder Orla Shields.

What do we offer?💰 Competitive salary based on experience🎄 Extra time off: The office closes over the Christmas period, in addition to your holiday allowance, which increases with tenure. Plus, enjoy 2 additional charity days for causes you believe in.🏢 Hybrid work and great office: Flexible work-from-home options or access to our Central London office on the Strand, complete with gym facilities, showers, and communal spaces.🎁 Great benefits: Pension scheme, health insurance, cycle-to-work scheme, book allowance, home office budget, and more.🌍 An ambitious, passionate team: Join a group dedicated to making a positive impact in the property sector.What next?Ready to join us on our mission to revolutionise property compliance? Apply now and be part of Kamma’s exciting growth story!Diversity and InclusionAt Kamma, we know that diversity drives innovation, and inclusion powers our success. We are committed to fostering a culture where everyone—from every background, identity, and experience—feels valued, respected, and empowered to thrive. We believe that diverse perspectives and inclusive practices enable us to better serve our customers and strengthen our team.As an equal opportunity employer, we welcome applications from individuals of all races, genders, sexual orientations, abilities, ages, socio-economic backgrounds, and other legally protected characteristics. We actively work to create equitable opportunities for growth and ensure a fair, supportive environment for all.At Kamma, your unique voice and contributions matter. Together, we build a workplace where everyone belongs.Kamma is a pioneering SaaS company focused on transforming property licensing and compliance management in the UK. Our technology provides property professionals, from letting agents to banks to surveyors, with the insights and tools they need to navigate complex licensing regulations with ease, stay compliant, and drive operational efficiency.Backed by leading venture capital and powered by data-driven solutions, we are on an ambitious growth journey and looking for passionate individuals to join our mission.Kamma is a hybrid company, offering flexibility with a 24/7 central London office available to use. While much of this role can be done remotely, we expect team members to be in the office weekly to foster collaboration and team spirit. During onboarding, there will likely be additional in person time required to get up to speed ASAP. Additionally, the role will require travel to meet with customers or attend industry events as needed.

Expected salary

Location

London

Job date

Sat, 11 Jan 2025 05:42:51 GMT

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