Customer Support Co-Ordinator
Element Materials Technology
OverviewElement is hiring a Lead Development Associate to join our team in Edinburgh to maximize sales opportunities by creating a world-class first impression for customers who contact Element through sales inquiry website forms and telephone numbers.As the first point of contact for global customers, the Lead Development Associate plays a vital role in the Element sales process. The position consists of multiple responsibilities which help deliver a high customer experience. This includes professionally answering incoming calls and emails from internal and external customers, asking sales-minded questions to pre-qualify incoming requests, posing technical questions to further clarify customer requirements, and efficiently assigning incoming leads to the Element location most capable of providing services.This position is hybrid: 3 days in our Edinburgh office. This is a Monday-Friday full time role.ResponsibilitiesCustomer Focus
Ongoing Development
Skills / QualificationsAt least 1 year of sales, marketing, or customer service experience, or equivalent combination of education and experienceAbility to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specificationsAbility to understand practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
Well-developed written and verbal communication skills in a professional styleStrong interpersonal skills that foster open upward and downward communication built on mutual respectAbility to interface with customers and determine their requirements Edinburgh
Wed, 16 Apr 2025 02:49:34 GMT
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