Customer Support Advisor – Consumer (Night Shift)
Vantage Point
Do you have a passion for providing Customer Excellence, supporting global customers?We are seeking individuals to join Vantage Point Global and work within one of our top tier clients within their Global Operations Contact Centre business line, based in Newcastle City Centre.In this really interesting role you will be the first point of contact for consumers, acting as an extension of their customers’ teams, with exposure to a comprehensive suite of technology, payment capabilities and value-added services they provide to consumers such as member retention and consumer service activities.What will I be learning?Prior to joining the client, the Vantage Point career journey starts with the completion of our award-winning Simul8 academy. The Simul8 academy will provide you the support you need to learn key soft skills, industry knowledge and role specific roleplays you’ll need to successfully perform the role of a Consultant in this environment.Once you successfully graduate on the Simul8 academy you will start on client site, helping to deliver as a key member of the Contact Support team, but will continue to receive the support and development from Vantage Point as you grow within your new role.What work will I be doing?Consumer Services
Administration
What will I be gaining?
What are we looking for?
Why join Vantage Point Global?:
Things you need to know:You will be required to attend initial training commencing from 31st March, please note this training will be held during day time hours and you will be paid from when training starts.You will be working an 8 hour shift overnight, shift patterns will be from 11.30PM 5 nights out of 6 (Sunday to Friday), with a 30 minute unpaid lunch break and two 15 minute paid breaks. Shifts will be shared 4 weeks in advance. * We’d like to make you aware that if you have not heard back from us within three weeks of the date of your application that we will not be progressing your application further, but thank you for your interest in Vantage Point Global.NOTE: WE ARE NOT ACCEPTING AGENCY APPLICATIONSVantage Point Global (VP) is a service provider, established in 2014 to support top tier clients build their talent pipeline. VP provide opportunity for all, hiring exceptional diverse talent which are supported and developed during their career journey at VP, enabling them to be highly effective in their roles.We partner with our clients to create opportunities for individuals to launch into fulfilling and rewarding careers in the industries we serve and deliver a future-ready workforce to our Clients.Our unique model delivers continuous formal training, personal development and mentoring to create a driven, high calibre, highly skilled workforce that are empowered to add value to our clients from the outset.Our Head Office is in London, but we work with clients globally. We currently have teams in London, Manchester, Newcastle, Belfast, Warsaw, Wroclaw and expanding into US and Asia.Vantage Point Global is fully committed to being an inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.
Newcastle
Thu, 08 May 2025 02:53:13 GMT
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